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Student satisfaction and interaction in higher education

Given the pivotal role of student satisfaction in the higher education sector, myriad factors contributing to higher education satisfaction have been examined in the literature. Within this literature, one lesser-researched factor has been that of the quality and types of interpersonal interactions...

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Detalles Bibliográficos
Autores principales: Wong, Wan Hoong, Chapman, Elaine
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Springer Netherlands 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9159046/
https://www.ncbi.nlm.nih.gov/pubmed/35669591
http://dx.doi.org/10.1007/s10734-022-00874-0
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author Wong, Wan Hoong
Chapman, Elaine
author_facet Wong, Wan Hoong
Chapman, Elaine
author_sort Wong, Wan Hoong
collection PubMed
description Given the pivotal role of student satisfaction in the higher education sector, myriad factors contributing to higher education satisfaction have been examined in the literature. Within this literature, one lesser-researched factor has been that of the quality and types of interpersonal interactions in which students engage. As existing literature has yet to fully explore the contributions made by different forms of interaction to student satisfaction in higher education, this study aimed to provide a more fine-grained analysis of how different forms of interaction between students, their peers and their instructors relate to different aspects of student satisfaction. A total of 280 undergraduate students from one of the largest higher education institutions in Singapore participated in the study. Results provided an in-depth analysis of eight aspects of student satisfaction (i.e. satisfaction with the program, teaching of lecturers, institution, campus facilities, student support provided, own learning, overall university experience and life as a university student in general) and suggested that the different aspects of student satisfaction were associated with three different forms of interaction: student–student formal, student–student informal and student-instructor.
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spelling pubmed-91590462022-06-02 Student satisfaction and interaction in higher education Wong, Wan Hoong Chapman, Elaine High Educ (Dordr) Article Given the pivotal role of student satisfaction in the higher education sector, myriad factors contributing to higher education satisfaction have been examined in the literature. Within this literature, one lesser-researched factor has been that of the quality and types of interpersonal interactions in which students engage. As existing literature has yet to fully explore the contributions made by different forms of interaction to student satisfaction in higher education, this study aimed to provide a more fine-grained analysis of how different forms of interaction between students, their peers and their instructors relate to different aspects of student satisfaction. A total of 280 undergraduate students from one of the largest higher education institutions in Singapore participated in the study. Results provided an in-depth analysis of eight aspects of student satisfaction (i.e. satisfaction with the program, teaching of lecturers, institution, campus facilities, student support provided, own learning, overall university experience and life as a university student in general) and suggested that the different aspects of student satisfaction were associated with three different forms of interaction: student–student formal, student–student informal and student-instructor. Springer Netherlands 2022-06-01 2023 /pmc/articles/PMC9159046/ /pubmed/35669591 http://dx.doi.org/10.1007/s10734-022-00874-0 Text en © The Author(s), under exclusive licence to Springer Nature B.V. 2022 This article is made available via the PMC Open Access Subset for unrestricted research re-use and secondary analysis in any form or by any means with acknowledgement of the original source. These permissions are granted for the duration of the World Health Organization (WHO) declaration of COVID-19 as a global pandemic.
spellingShingle Article
Wong, Wan Hoong
Chapman, Elaine
Student satisfaction and interaction in higher education
title Student satisfaction and interaction in higher education
title_full Student satisfaction and interaction in higher education
title_fullStr Student satisfaction and interaction in higher education
title_full_unstemmed Student satisfaction and interaction in higher education
title_short Student satisfaction and interaction in higher education
title_sort student satisfaction and interaction in higher education
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9159046/
https://www.ncbi.nlm.nih.gov/pubmed/35669591
http://dx.doi.org/10.1007/s10734-022-00874-0
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