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Remote work as a new normal? The technology-organization-environment (TOE) context
The COVID-19 pandemic has established remote work as the new normal. However, the factors that influence the effectiveness of remote work are unexplored. Moreover, the relationships between remote work and job performance and emotional exhaustion are under-investigated. This study addresses these ga...
Autores principales: | , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
Elsevier Ltd.
2022
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9187876/ https://www.ncbi.nlm.nih.gov/pubmed/35719245 http://dx.doi.org/10.1016/j.techsoc.2022.102022 |
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author | Ng, Peggy M.L. Lit, Kam Kong Cheung, Cherry T.Y. |
author_facet | Ng, Peggy M.L. Lit, Kam Kong Cheung, Cherry T.Y. |
author_sort | Ng, Peggy M.L. |
collection | PubMed |
description | The COVID-19 pandemic has established remote work as the new normal. However, the factors that influence the effectiveness of remote work are unexplored. Moreover, the relationships between remote work and job performance and emotional exhaustion are under-investigated. This study addresses these gaps by investigating the factors that influence the effectiveness and outcomes of remote work. The technology-organisation-environment (TOE) framework and the theory of planned behaviour (TPB) are used as a theoretical lens to examine the internal and external factors that affect remote work and work-life balance. An online cross-sectional survey of knowledge workers engaged in remote work in Hong Kong indicates that both external (technological competence, government support) and internal (work flexibility, attitude, perceived behavioural control) factors are significant predictors of successful remote work. Furthermore, remote work is positively associated with job performance but has no association with emotional exhaustion. These findings suggest that to ensure a successful transition to the new normal, governments and organisations should provide technical support to employees engaged in remote work. The theoretical and practical implications of the findings are discussed. |
format | Online Article Text |
id | pubmed-9187876 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2022 |
publisher | Elsevier Ltd. |
record_format | MEDLINE/PubMed |
spelling | pubmed-91878762022-06-13 Remote work as a new normal? The technology-organization-environment (TOE) context Ng, Peggy M.L. Lit, Kam Kong Cheung, Cherry T.Y. Technol Soc Article The COVID-19 pandemic has established remote work as the new normal. However, the factors that influence the effectiveness of remote work are unexplored. Moreover, the relationships between remote work and job performance and emotional exhaustion are under-investigated. This study addresses these gaps by investigating the factors that influence the effectiveness and outcomes of remote work. The technology-organisation-environment (TOE) framework and the theory of planned behaviour (TPB) are used as a theoretical lens to examine the internal and external factors that affect remote work and work-life balance. An online cross-sectional survey of knowledge workers engaged in remote work in Hong Kong indicates that both external (technological competence, government support) and internal (work flexibility, attitude, perceived behavioural control) factors are significant predictors of successful remote work. Furthermore, remote work is positively associated with job performance but has no association with emotional exhaustion. These findings suggest that to ensure a successful transition to the new normal, governments and organisations should provide technical support to employees engaged in remote work. The theoretical and practical implications of the findings are discussed. Elsevier Ltd. 2022-08 2022-06-11 /pmc/articles/PMC9187876/ /pubmed/35719245 http://dx.doi.org/10.1016/j.techsoc.2022.102022 Text en © 2022 Elsevier Ltd. All rights reserved. Since January 2020 Elsevier has created a COVID-19 resource centre with free information in English and Mandarin on the novel coronavirus COVID-19. The COVID-19 resource centre is hosted on Elsevier Connect, the company's public news and information website. Elsevier hereby grants permission to make all its COVID-19-related research that is available on the COVID-19 resource centre - including this research content - immediately available in PubMed Central and other publicly funded repositories, such as the WHO COVID database with rights for unrestricted research re-use and analyses in any form or by any means with acknowledgement of the original source. These permissions are granted for free by Elsevier for as long as the COVID-19 resource centre remains active. |
spellingShingle | Article Ng, Peggy M.L. Lit, Kam Kong Cheung, Cherry T.Y. Remote work as a new normal? The technology-organization-environment (TOE) context |
title | Remote work as a new normal? The technology-organization-environment (TOE) context |
title_full | Remote work as a new normal? The technology-organization-environment (TOE) context |
title_fullStr | Remote work as a new normal? The technology-organization-environment (TOE) context |
title_full_unstemmed | Remote work as a new normal? The technology-organization-environment (TOE) context |
title_short | Remote work as a new normal? The technology-organization-environment (TOE) context |
title_sort | remote work as a new normal? the technology-organization-environment (toe) context |
topic | Article |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9187876/ https://www.ncbi.nlm.nih.gov/pubmed/35719245 http://dx.doi.org/10.1016/j.techsoc.2022.102022 |
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