Cargando…

Using Voice and Touchscreen Controlled Smart Speakers to Protect Vulnerable Clients in Long-Term Care Facilities

BACKGROUND AND OBJECTIVES: The Centers for Medicare and Medicaid Services restricted long-term care facility visitation to only essential personnel during the coronavirus disease 2019 pandemic. The Maryland Department of Human Services distributed Amazon Echoshow 8 voice and touchscreen controlled s...

Descripción completa

Detalles Bibliográficos
Autores principales: Davitt, Joan K, Brown, Jocelyn
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Oxford University Press 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9196695/
https://www.ncbi.nlm.nih.gov/pubmed/35712325
http://dx.doi.org/10.1093/geroni/igac024
_version_ 1784727249339023360
author Davitt, Joan K
Brown, Jocelyn
author_facet Davitt, Joan K
Brown, Jocelyn
author_sort Davitt, Joan K
collection PubMed
description BACKGROUND AND OBJECTIVES: The Centers for Medicare and Medicaid Services restricted long-term care facility visitation to only essential personnel during the coronavirus disease 2019 pandemic. The Maryland Department of Human Services distributed Amazon Echoshow 8 voice and touchscreen controlled smart speakers (VTCSS) to a sample of their institutionalized guardianship clients to enhance caseworker access during the pandemic. RESEARCH DESIGN AND METHODS: This pilot study focused on understanding VTCSS use challenges and the effects on clients’ safety and well-being. Two focus groups were conducted with caseworkers (N = 16) who piloted the devices. The interviews were recorded, transcribed, and analyzed using open and axial coding. RESULTS: Four themes were identified, including challenges to providing casework during the pandemic (e.g., facility technology gaps), challenges to device installation and use (e.g., privacy concerns), strategies for overcoming challenges (e.g., alert features), and benefits (e.g., stimulation, care monitoring) and uses (e.g., enhanced access, entertainment). DISCUSSION AND IMPLICATIONS: VTCSS show great promise to engage the client, maintain visual access, and monitor quality of care. However, facilitating access to such technology requires planning and training before installation.
format Online
Article
Text
id pubmed-9196695
institution National Center for Biotechnology Information
language English
publishDate 2022
publisher Oxford University Press
record_format MEDLINE/PubMed
spelling pubmed-91966952022-06-15 Using Voice and Touchscreen Controlled Smart Speakers to Protect Vulnerable Clients in Long-Term Care Facilities Davitt, Joan K Brown, Jocelyn Innov Aging Special Issue: Translational Research on the Future of U.S. Nursing Home Care BACKGROUND AND OBJECTIVES: The Centers for Medicare and Medicaid Services restricted long-term care facility visitation to only essential personnel during the coronavirus disease 2019 pandemic. The Maryland Department of Human Services distributed Amazon Echoshow 8 voice and touchscreen controlled smart speakers (VTCSS) to a sample of their institutionalized guardianship clients to enhance caseworker access during the pandemic. RESEARCH DESIGN AND METHODS: This pilot study focused on understanding VTCSS use challenges and the effects on clients’ safety and well-being. Two focus groups were conducted with caseworkers (N = 16) who piloted the devices. The interviews were recorded, transcribed, and analyzed using open and axial coding. RESULTS: Four themes were identified, including challenges to providing casework during the pandemic (e.g., facility technology gaps), challenges to device installation and use (e.g., privacy concerns), strategies for overcoming challenges (e.g., alert features), and benefits (e.g., stimulation, care monitoring) and uses (e.g., enhanced access, entertainment). DISCUSSION AND IMPLICATIONS: VTCSS show great promise to engage the client, maintain visual access, and monitor quality of care. However, facilitating access to such technology requires planning and training before installation. Oxford University Press 2022-04-15 /pmc/articles/PMC9196695/ /pubmed/35712325 http://dx.doi.org/10.1093/geroni/igac024 Text en © The Author(s) 2022. Published by Oxford University Press on behalf of The Gerontological Society of America. https://creativecommons.org/licenses/by/4.0/This is an Open Access article distributed under the terms of the Creative Commons Attribution License (https://creativecommons.org/licenses/by/4.0/), which permits unrestricted reuse, distribution, and reproduction in any medium, provided the original work is properly cited.
spellingShingle Special Issue: Translational Research on the Future of U.S. Nursing Home Care
Davitt, Joan K
Brown, Jocelyn
Using Voice and Touchscreen Controlled Smart Speakers to Protect Vulnerable Clients in Long-Term Care Facilities
title Using Voice and Touchscreen Controlled Smart Speakers to Protect Vulnerable Clients in Long-Term Care Facilities
title_full Using Voice and Touchscreen Controlled Smart Speakers to Protect Vulnerable Clients in Long-Term Care Facilities
title_fullStr Using Voice and Touchscreen Controlled Smart Speakers to Protect Vulnerable Clients in Long-Term Care Facilities
title_full_unstemmed Using Voice and Touchscreen Controlled Smart Speakers to Protect Vulnerable Clients in Long-Term Care Facilities
title_short Using Voice and Touchscreen Controlled Smart Speakers to Protect Vulnerable Clients in Long-Term Care Facilities
title_sort using voice and touchscreen controlled smart speakers to protect vulnerable clients in long-term care facilities
topic Special Issue: Translational Research on the Future of U.S. Nursing Home Care
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9196695/
https://www.ncbi.nlm.nih.gov/pubmed/35712325
http://dx.doi.org/10.1093/geroni/igac024
work_keys_str_mv AT davittjoank usingvoiceandtouchscreencontrolledsmartspeakerstoprotectvulnerableclientsinlongtermcarefacilities
AT brownjocelyn usingvoiceandtouchscreencontrolledsmartspeakerstoprotectvulnerableclientsinlongtermcarefacilities