An investigation of self-service technology usage during the COVID-19 pandemic: The changing perceptions of ‘self’ and technologies

Self-service technologies (SSTs) are not new to modern consumers, yet the COVID-19 pandemic brings new motivations into SST usage. This study aims to revisit consumers' SST usage under the pandemic context, focusing on consumers' changing perceptions on social interactions (i.e. the ‘self’...

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Detalles Bibliográficos
Autores principales: Wang, Xueqin, Wong, Yiik Diew, Sun, Shanshan, Yuen, Kum Fai
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Elsevier Ltd. 2022
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9212332/
https://www.ncbi.nlm.nih.gov/pubmed/35757525
http://dx.doi.org/10.1016/j.techsoc.2022.102032

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9212332/
https://www.ncbi.nlm.nih.gov/pubmed/35757525
http://dx.doi.org/10.1016/j.techsoc.2022.102032

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