Cargando…
An investigation of self-service technology usage during the COVID-19 pandemic: The changing perceptions of ‘self’ and technologies
Self-service technologies (SSTs) are not new to modern consumers, yet the COVID-19 pandemic brings new motivations into SST usage. This study aims to revisit consumers' SST usage under the pandemic context, focusing on consumers' changing perceptions on social interactions (i.e. the ‘self’...
| Autores principales: | , , , |
|---|---|
| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Elsevier Ltd.
2022
|
| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9212332/ https://www.ncbi.nlm.nih.gov/pubmed/35757525 http://dx.doi.org/10.1016/j.techsoc.2022.102032 |