Access to Digital Information and Protective Awareness and Practices towards COVID-19 in Urban Marginalized Communities

Due to digital inequality, poor living, and health care conditions, marginalized people are the most vulnerable group to the COVID-19 pandemic. This study examined how digital information influences knowledge, practices, threat appraisals, and motivation behaviors of urban marginalized communities. It examined slum people’s digital competencies, their access to COVID-19 online information, and their trust in COVID-19 information provided by both online and offline media. A total of 453 slum people in Bangkok city, Thailand were surveyed, and multiple regression was performed to examine whether socio-demographic factors influence the access to online communication of slum people. We hypothesized that access to online information might affect marginalized people’s awareness of COVID-19 and resulted in greater levels of their practices and protective behaviors. The finding showed that slum people who had access to online information tended to have a better awareness of self-protection against COVID-19, while elderly, female, and foreign migrant workers faced a number of constraints in accessing COVID-19 online information. Such results are important considering the pandemic is compelling societies to turn toward digital technologies to confront the COVID-19 pandemic and address pandemic-related issues. We also discuss how to enhance the role of digital communication in helping urban marginalized communities during and after the pandemic.