Cargando…

Interpersonal Emotion Regulation: Consequences for Brands in Customer Service Interactions

This research demonstrates that interpersonal emotion regulation—attempts to manage others’ feelings—influences consumer perceptions during sales and service interactions impacting brand trust and loyalty. Building on previous research linking interpersonal emotion regulation to improved outcomes be...

Descripción completa

Detalles Bibliográficos
Autores principales:	Reeck, Crystal, Onuklu, N. Nur Yazgan
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	Frontiers Media S.A. 2022
Materias:	Psychology
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9223079/ https://www.ncbi.nlm.nih.gov/pubmed/35756288 http://dx.doi.org/10.3389/fpsyg.2022.872670

Ejemplares similares

Effects of Self-Expressive Brand and Susceptibility to Interpersonal Influence on Brand Addiction: Mediating Role of Brand Passion
por: Bai, Shizhen, et al.
Publicado: (2021)

Affective Privilege: Asymmetric Interference by Emotional Distracters
por: Reeck, Crystal, et al.
Publicado: (2011)

The Impact of Hotel Customer Engagement and Service Evaluation on Customer Behavior Intention: The Mediating Effect of Brand Trust
por: Chen, Xi, et al.
Publicado: (2022)

Stimulating Customer Inspiration Through Online Brand Community Climates: The Mediating Role of Customer Interaction
por: Cao, Yao, et al.
Publicado: (2021)

Cultural Differences in Interpersonal Emotion Regulation
por: Liddell, Belinda J., et al.
Publicado: (2019)

Effect of Brand Experience on Customer Engagement Through Quality Services of Online Sellers to Students in Bekasi
por: Merdiaty, Netty, et al.
Publicado: (2022)

“Wow! It’s Cool”: How Brand Coolness Affects the Customer Psychological Well-Being Through Brand Love and Brand Engagement
por: Attiq, Saman, et al.
Publicado: (2022)

What Makes a Customer Brand Citizen in Restaurant Industry
por: Han, Hua, et al.
Publicado: (2022)

Interpersonal Emotion Regulation: From Research to Group Therapy
por: Messina, Irene, et al.
Publicado: (2021)

The effect of fine service on customer loyalty in rural homestays: The mediating role of customer emotion
por: Xing, Bo, et al.
Publicado: (2022)

Examining the Relationship of Online Social Networking Sites’ Activities, Customers’ Brand Choice, and Brand Perception in Health-Related Businesses
por: Nazir, Mehrab, et al.
Publicado: (2020)

Analyzing Intention to Purchase Brand Extension via Brand Attribute Associations: The Mediating and Moderating Role of Emotional Consumer-Brand Relationship and Brand Commitment
por: Bian, Weijun, et al.
Publicado: (2022)

Impact of Online Advertisement on Customer Satisfaction With the Mediating Effect of Brand Knowledge
por: Salameh, Anas A., et al.
Publicado: (2022)

Customer agility, market orientation, and brand image in the context of Chinese market
por: Junfeng, Wang, et al.
Publicado: (2022)

How to Catch Customers’ Attention? A Study on the Effectiveness of Brand Social Media Strategies in Digital Customer Engagement
por: Liu, Yuying, et al.
Publicado: (2021)

Editorial: The interpersonal effects of emotions: The influence of facial expressions on social interactions
por: Sagliano, Laura, et al.
Publicado: (2022)

Pitching Emotions: The Interpersonal Effects of Emotions in Professional Baseball
por: Cheshin, Arik, et al.
Publicado: (2016)

Antecedents and consequences of brand experience in virtual sports brand communities: A value co-creation perspective
por: Zhuo, Jin-Yuan, et al.
Publicado: (2022)

The Emotional Mechanisms of Interpersonal Preemptive Behavior
por: Liu, Lei, et al.
Publicado: (2022)

Scale development of apparel customization brand value: From the perspectives of practitioners and consumers
por: Li, Hao, et al.
Publicado: (2022)

Customers’ Experiences of Compassion and Brand Attitude: Evidence From Low-Cost Carriers
por: Ko, Sung-Hoon, et al.
Publicado: (2021)

Regulating Emotion in the Context of Interpersonal Decisions: The Role of Anticipated Pride and Regret
por: van der Schalk, Job, et al.
Publicado: (2012)

Mediating Role of Customer Value Co-creation and Internal Branding Between Brand Orientation and Brand Performance: Moderating Effect of Enterprise Innovative Capabilities-Evidence From Agri Product Users
por: Yu, Zhifang
Publicado: (2022)

Impact of Knowledge Dissemination on Employee-Based Brand Equity: Mediating Role of Brand Identification and Emotional Attachment
por: Liu, Han
Publicado: (2022)

Do Product Characteristics Affect Customers’ Participation in Virtual Brand Communities? An Empirical Study
por: ShiYong, Zheng, et al.
Publicado: (2022)

Brand Love: Role of Online Customer Experience, Value Co-creation, and Relationship Quality
por: Mustafa, Khurram, et al.
Publicado: (2022)

Erratum: Scale development of apparel customization brand value: From the perspectives of practitioners and consumers
Publicado: (2023)

The analysis of dynamic emotional contagion in online brand community
por: Liu, Dewen, et al.
Publicado: (2022)

Football Fans’ Emotions: Uncertainty Against Brand Perception
por: Shakina, Elena, et al.
Publicado: (2020)

Getting Everyone Onboard: Framing Collective Goal Progress Broadens Participation in Collective Marketing Campaigns
por: Kim, Yaeeun, et al.
Publicado: (2019)

The Impact of Mixed Emotions on Creativity in Negotiation: An Interpersonal Perspective
por: Kung, Franki Y. H., et al.
Publicado: (2019)

Emotions Induced by Recalling Memories About Interpersonal Stress
por: Ozawa, Sachiyo
Publicado: (2021)

You Spin Me Right Round: Cross-Relationship Variability in Interpersonal Emotion Regulation
por: Niven, Karen, et al.
Publicado: (2012)

Assessing embodied interpersonal emotion regulation in somatic symptom disorders: a case study
por: Okur Güney, Zeynep, et al.
Publicado: (2015)

Adjustment of Couples to the Transition to Retirement: The Interplay of Intra- and Interpersonal Emotion Regulation in Daily Life
por: Horn, Andrea B., et al.
Publicado: (2021)

Editorial: The role of teachers' emotions in students' outcomes: From the perspective of interpersonal emotions
por: Pi, Zhongling, et al.
Publicado: (2022)

Lay Beliefs About Interaction Quality: An Expertise Perspective on Individual Differences in Interpersonal Emotion Ability
por: Wild, Marcus G., et al.
Publicado: (2020)

Judging the emotional states of customer service staff in the workplace: A multimodal dataset analysis
por: Liu, Ping, et al.
Publicado: (2022)

The Interplay of Servant Leader and Interpersonal Trust in Predicting Employee-Based Brand Equity: Moderating Role of Ethical Work Climate
por: Zhang, Shaoting, et al.
Publicado: (2022)

The Impact of Customer Mistreatment on Employee Displaced Aggression: The Moderating Effect of Interpersonal Sensitivity and Moral Identity
por: Liu, Fang, et al.
Publicado: (2020)

Cannot write session to /tmp/vufind_sessions/sess_dsij8idors0417hbcocjhm207r