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High Emotional Demands at Work and Poor Mental Health in Client-Facing Workers

This study investigated the association between emotional demands and depression or anxiety in a wide range of jobs. We used data from the third Korean Working Conditions Survey (n = 50,032) for all occupational classifications, with no limitations placed on job title or employment type. Among the f...

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Detalles Bibliográficos
Autores principales: Suh, Chunhui, Punnett, Laura
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9223747/
https://www.ncbi.nlm.nih.gov/pubmed/35742779
http://dx.doi.org/10.3390/ijerph19127530
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author Suh, Chunhui
Punnett, Laura
author_facet Suh, Chunhui
Punnett, Laura
author_sort Suh, Chunhui
collection PubMed
description This study investigated the association between emotional demands and depression or anxiety in a wide range of jobs. We used data from the third Korean Working Conditions Survey (n = 50,032) for all occupational classifications, with no limitations placed on job title or employment type. Among the full set of regular paid workers in addition to self-employed, unpaid family workers, and informal employees such as independent contractors, 23,989 respondents worked with “customers, passengers, students, or patients” (i.e., clients). Emotional demands were evaluated using two questions: handling angry clients and needing to hide feelings for work performance. Any depression or anxiety over the last 12 months was taken to indicate poor mental health. Multivariable logistic regression modeling was performed to calculate adjusted ORs with 95% confidence intervals for the influence of emotional demands on mental health, adjusting for demographic factors (age, gender, education, income), occupational psychological demands, decision latitude, social support, weekly work hours and job insecurity. The prevalence of emotional demands was higher in self-employed and informal employees than in regular paid employees. The more frequent the exposure to the two emotional demands combined was, the higher the risk of depression or anxiety. High psychological demands, low social support, and low job security each further increased the risk of poor mental health. Emotional demands turned out to be widespread in the entire economy, were not limited to service or sales occupations, and were more evident in precarious work. The contribution of emotional demands and other preventable job stressors to the burden of depression or anxiety in society may be substantial.
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spelling pubmed-92237472022-06-24 High Emotional Demands at Work and Poor Mental Health in Client-Facing Workers Suh, Chunhui Punnett, Laura Int J Environ Res Public Health Article This study investigated the association between emotional demands and depression or anxiety in a wide range of jobs. We used data from the third Korean Working Conditions Survey (n = 50,032) for all occupational classifications, with no limitations placed on job title or employment type. Among the full set of regular paid workers in addition to self-employed, unpaid family workers, and informal employees such as independent contractors, 23,989 respondents worked with “customers, passengers, students, or patients” (i.e., clients). Emotional demands were evaluated using two questions: handling angry clients and needing to hide feelings for work performance. Any depression or anxiety over the last 12 months was taken to indicate poor mental health. Multivariable logistic regression modeling was performed to calculate adjusted ORs with 95% confidence intervals for the influence of emotional demands on mental health, adjusting for demographic factors (age, gender, education, income), occupational psychological demands, decision latitude, social support, weekly work hours and job insecurity. The prevalence of emotional demands was higher in self-employed and informal employees than in regular paid employees. The more frequent the exposure to the two emotional demands combined was, the higher the risk of depression or anxiety. High psychological demands, low social support, and low job security each further increased the risk of poor mental health. Emotional demands turned out to be widespread in the entire economy, were not limited to service or sales occupations, and were more evident in precarious work. The contribution of emotional demands and other preventable job stressors to the burden of depression or anxiety in society may be substantial. MDPI 2022-06-20 /pmc/articles/PMC9223747/ /pubmed/35742779 http://dx.doi.org/10.3390/ijerph19127530 Text en © 2022 by the authors. https://creativecommons.org/licenses/by/4.0/Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/).
spellingShingle Article
Suh, Chunhui
Punnett, Laura
High Emotional Demands at Work and Poor Mental Health in Client-Facing Workers
title High Emotional Demands at Work and Poor Mental Health in Client-Facing Workers
title_full High Emotional Demands at Work and Poor Mental Health in Client-Facing Workers
title_fullStr High Emotional Demands at Work and Poor Mental Health in Client-Facing Workers
title_full_unstemmed High Emotional Demands at Work and Poor Mental Health in Client-Facing Workers
title_short High Emotional Demands at Work and Poor Mental Health in Client-Facing Workers
title_sort high emotional demands at work and poor mental health in client-facing workers
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9223747/
https://www.ncbi.nlm.nih.gov/pubmed/35742779
http://dx.doi.org/10.3390/ijerph19127530
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