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A Study of Mobile Medical App User Satisfaction Incorporating Theme Analysis and Review Sentiment Tendencies

Mobile medicine plays a significant role in optimizing medical resource allocation, improving medical efficiency, etc. Identifying and analyzing user concern elements from active online reviews can help to improve service quality and enhance product competitiveness in a targeted manner. Based on the...

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Detalles Bibliográficos
Autores principales: Zhai, Yunkai, Song, Xin, Chen, Yajun, Lu, Wei
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9223860/
https://www.ncbi.nlm.nih.gov/pubmed/35742713
http://dx.doi.org/10.3390/ijerph19127466
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author Zhai, Yunkai
Song, Xin
Chen, Yajun
Lu, Wei
author_facet Zhai, Yunkai
Song, Xin
Chen, Yajun
Lu, Wei
author_sort Zhai, Yunkai
collection PubMed
description Mobile medicine plays a significant role in optimizing medical resource allocation, improving medical efficiency, etc. Identifying and analyzing user concern elements from active online reviews can help to improve service quality and enhance product competitiveness in a targeted manner. Based on the latent Dirichlet allocation (LDA) topic model, this study carries out a topic-clustering analysis of users’ online comments and builds an evaluation index system of mobile medical users’ satisfaction by using grounded theory. After that, the evaluation information of users is obtained through an emotional analysis of online comments. Then, in order to fully consider the uncertainty of decision makers’ evaluations, rough number theory and the fuzzy comprehensive evaluation method are used to confirm the conclusions of experts and indicators and to evaluate the satisfaction of mobile medical users. The empirical results show that users are satisfied with the service quality and content quality of mobile medical apps, and less satisfied with the management and technology qualities. Therefore, this paper puts forward corresponding countermeasures from the aspects of strengthening safety supervision, strengthening scientific research, strengthening information audit, attaching importance to service quality management and strengthening doctors’ sense of gain. This study uses text mining for index extraction and satisfaction analysis of online reviews to quantitatively evaluate user satisfaction with mobile medical apps, providing a reference for the improvement of mobile medical apps. However, there are still certain shortcomings in the current study, and subsequent studies can screen false reviews for a deeper study of online review information.
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spelling pubmed-92238602022-06-24 A Study of Mobile Medical App User Satisfaction Incorporating Theme Analysis and Review Sentiment Tendencies Zhai, Yunkai Song, Xin Chen, Yajun Lu, Wei Int J Environ Res Public Health Article Mobile medicine plays a significant role in optimizing medical resource allocation, improving medical efficiency, etc. Identifying and analyzing user concern elements from active online reviews can help to improve service quality and enhance product competitiveness in a targeted manner. Based on the latent Dirichlet allocation (LDA) topic model, this study carries out a topic-clustering analysis of users’ online comments and builds an evaluation index system of mobile medical users’ satisfaction by using grounded theory. After that, the evaluation information of users is obtained through an emotional analysis of online comments. Then, in order to fully consider the uncertainty of decision makers’ evaluations, rough number theory and the fuzzy comprehensive evaluation method are used to confirm the conclusions of experts and indicators and to evaluate the satisfaction of mobile medical users. The empirical results show that users are satisfied with the service quality and content quality of mobile medical apps, and less satisfied with the management and technology qualities. Therefore, this paper puts forward corresponding countermeasures from the aspects of strengthening safety supervision, strengthening scientific research, strengthening information audit, attaching importance to service quality management and strengthening doctors’ sense of gain. This study uses text mining for index extraction and satisfaction analysis of online reviews to quantitatively evaluate user satisfaction with mobile medical apps, providing a reference for the improvement of mobile medical apps. However, there are still certain shortcomings in the current study, and subsequent studies can screen false reviews for a deeper study of online review information. MDPI 2022-06-17 /pmc/articles/PMC9223860/ /pubmed/35742713 http://dx.doi.org/10.3390/ijerph19127466 Text en © 2022 by the authors. https://creativecommons.org/licenses/by/4.0/Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/).
spellingShingle Article
Zhai, Yunkai
Song, Xin
Chen, Yajun
Lu, Wei
A Study of Mobile Medical App User Satisfaction Incorporating Theme Analysis and Review Sentiment Tendencies
title A Study of Mobile Medical App User Satisfaction Incorporating Theme Analysis and Review Sentiment Tendencies
title_full A Study of Mobile Medical App User Satisfaction Incorporating Theme Analysis and Review Sentiment Tendencies
title_fullStr A Study of Mobile Medical App User Satisfaction Incorporating Theme Analysis and Review Sentiment Tendencies
title_full_unstemmed A Study of Mobile Medical App User Satisfaction Incorporating Theme Analysis and Review Sentiment Tendencies
title_short A Study of Mobile Medical App User Satisfaction Incorporating Theme Analysis and Review Sentiment Tendencies
title_sort study of mobile medical app user satisfaction incorporating theme analysis and review sentiment tendencies
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9223860/
https://www.ncbi.nlm.nih.gov/pubmed/35742713
http://dx.doi.org/10.3390/ijerph19127466
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