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Healthcare Professionals’ Experience of Performing Digital Care Visits—A Scoping Review

The use of digital care visits has been increasing during the COVID-19 pandemic. Learning more about healthcare professionals’ technology experiences provides valuable insight and a basis for improving digital visits. This study aimed to explore the existing literature on healthcare professionals’ e...

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Detalles Bibliográficos
Autores principales: Lampickienė, Ieva, Davoody, Nadia
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9225275/
https://www.ncbi.nlm.nih.gov/pubmed/35743944
http://dx.doi.org/10.3390/life12060913
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author Lampickienė, Ieva
Davoody, Nadia
author_facet Lampickienė, Ieva
Davoody, Nadia
author_sort Lampickienė, Ieva
collection PubMed
description The use of digital care visits has been increasing during the COVID-19 pandemic. Learning more about healthcare professionals’ technology experiences provides valuable insight and a basis for improving digital visits. This study aimed to explore the existing literature on healthcare professionals’ experience performing digital care visits. A scoping review was performed following Arksey & O’Malley’s proposed framework using the Preferred Reporting Items for Systematic reviews and Meta-Analyses. The collected data were analyzed using thematic content analysis. Five main themes were identified in the literature: positive experiences/benefits, facilitators, negative experiences/challenges, barriers, and suggestions for improvement. Healthcare professionals mostly reported having an overall positive experience with digital visits and discovered benefits for themselves and the patients. However, opinions were mixed or negative regarding the complexity of decision making, workload and workflow, suitability of this type of care, and other challenges. The suggestions for improvement included training and education, improvements within the system and tools, along with support for professionals. Despite overall positive experiences and benefits for both professionals and patients, clinicians reported challenges such as physical barriers, technical issues, suitability concerns, and others. Digital care visits could not fully replace face-to-face visits.
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spelling pubmed-92252752022-06-24 Healthcare Professionals’ Experience of Performing Digital Care Visits—A Scoping Review Lampickienė, Ieva Davoody, Nadia Life (Basel) Review The use of digital care visits has been increasing during the COVID-19 pandemic. Learning more about healthcare professionals’ technology experiences provides valuable insight and a basis for improving digital visits. This study aimed to explore the existing literature on healthcare professionals’ experience performing digital care visits. A scoping review was performed following Arksey & O’Malley’s proposed framework using the Preferred Reporting Items for Systematic reviews and Meta-Analyses. The collected data were analyzed using thematic content analysis. Five main themes were identified in the literature: positive experiences/benefits, facilitators, negative experiences/challenges, barriers, and suggestions for improvement. Healthcare professionals mostly reported having an overall positive experience with digital visits and discovered benefits for themselves and the patients. However, opinions were mixed or negative regarding the complexity of decision making, workload and workflow, suitability of this type of care, and other challenges. The suggestions for improvement included training and education, improvements within the system and tools, along with support for professionals. Despite overall positive experiences and benefits for both professionals and patients, clinicians reported challenges such as physical barriers, technical issues, suitability concerns, and others. Digital care visits could not fully replace face-to-face visits. MDPI 2022-06-17 /pmc/articles/PMC9225275/ /pubmed/35743944 http://dx.doi.org/10.3390/life12060913 Text en © 2022 by the authors. https://creativecommons.org/licenses/by/4.0/Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/).
spellingShingle Review
Lampickienė, Ieva
Davoody, Nadia
Healthcare Professionals’ Experience of Performing Digital Care Visits—A Scoping Review
title Healthcare Professionals’ Experience of Performing Digital Care Visits—A Scoping Review
title_full Healthcare Professionals’ Experience of Performing Digital Care Visits—A Scoping Review
title_fullStr Healthcare Professionals’ Experience of Performing Digital Care Visits—A Scoping Review
title_full_unstemmed Healthcare Professionals’ Experience of Performing Digital Care Visits—A Scoping Review
title_short Healthcare Professionals’ Experience of Performing Digital Care Visits—A Scoping Review
title_sort healthcare professionals’ experience of performing digital care visits—a scoping review
topic Review
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9225275/
https://www.ncbi.nlm.nih.gov/pubmed/35743944
http://dx.doi.org/10.3390/life12060913
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