The mechanism influencing the residents’ support of the government policy for accelerating tourism recovery under COVID-19

For accelerating the tourism recovery under COVID-19, gaining residents' support is essential. However, residents' negative emotion and their perception of the governments' policies in responding to the COVID-19 may affect their attitude toward this support. The study aims to explore the mechanism of how Quality of Government (QoG) ultimately influences residents' support of the government policy for accelerating tourism recovery. The results of two empirical surveys in Macau and South Korea find that the two components of QoG (policy responsiveness and information transparency) positively influence residents' support of the government policy for accelerating tourism recovery through satisfaction with policy response and trust in government. On the other hand, these two QoG components negatively influence residents’ anxiety, and anxiety further negatively influences trust, but anxiety does not have any effect on satisfaction. The study contributes a satisfaction-trust of the governance model for researchers to taking tourism risk research. Recommendations are provided for governments in responding to the COVID-19 pandemic.