Performance Management Through the Balanced Scorecard Approach by the South African Revenue Service

This paper, presents the case of the South African Revenue Service (SARS), whose strategic planning reflects features of the balanced scorecard (BSC) approach. The strategic plan documents of the SARS were examined. Applying manifest and latent content analysis it is highlighted how the mission, vis...

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Detalles Bibliográficos
Autores principales: Kumar, Atul, Brar, Vinaydeep, Chaudhari, Chetan, Raibagkar, Shirish S.
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Springer US 2022
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9243900/
http://dx.doi.org/10.1007/s11115-022-00646-5

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9243900/
http://dx.doi.org/10.1007/s11115-022-00646-5

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