Airline Safety measures to prevent the COVID-19 pandemic that affect the confidence of passenger’s decision making to travel with domestic low-cost airlines during the pandemic

The airline business is one of the businesses which have heavily been impacted from the COVID-19 pandemic. International travel restriction due to border closing policy in some countries, restricted mobility, and social distancing have significantly ceased the aviation industry. Departments concerned have issued both short-term and long-term safety measures for the prevention and control the spread of the infection. Several preventive measures have been proposed. The purposes of this research is to study the Airline Safety Measures to prevent the spread of the Coronavirus Disease 2019 (COVID-19) affecting the confidence of passengers in decision making to travel with domestic low-cost airlines during the pandemic. The quantitative and qualitative were conducted by online questionnaires. 400 Sample groups from passengers of 4 low-cost airlines which operated domestic flight in Thailand, 152 from Thai Air Asia, 86 from Thai Lion Air, 96 from Nok Air and 66 from Thai Viet jet. The descriptive statistical analysis included Pearson’s simple coefficient and multiple regression analysis were applied. The results found that the most significant factors of safety measures to prevent the spread of the Coronavirus Disease 2019 (COVID-19) affecting the confidence of passengers in decision making to travel domestic flight with low-cost airlines during the pandemic were cabin density control measures, passenger hygiene measures, passenger screening measures, pre-boarding measures, aircraft preparation measures and service personnel hygiene measures respectively. Touch less technology should be implemented in all activities related to the air transportation travel process for preventing the spread of the Coronavirus Disease 2019 (COVID-19).