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“I was Unsure at First”: A Qualitative Evaluation of Patient Perceptions of VA Clinical Video Telehealth Visits in the V-IMPACT Program

Virtual Integrated Multi-Site Patient Aligned Care Team (V-IMPACT) was a Veterans Health Administration (VHA) initiative created to increase access to primary care for Veterans through Clinical Video Telehealth (CVT) appointments. Between January and August 2019, we conducted 48 semi-structured qual...

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Autores principales: Mog, Ashley C, Moldestad, Megan, Kenney, Rachael, Stevenson, Lauren, Lee, Marcie, Ho, P Michael, Sayre, George G
Formato: Online Artículo Texto
Lenguaje:English
Publicado: SAGE Publications 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9260561/
https://www.ncbi.nlm.nih.gov/pubmed/35813242
http://dx.doi.org/10.1177/23743735221107237
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author Mog, Ashley C
Moldestad, Megan
Kenney, Rachael
Stevenson, Lauren
Lee, Marcie
Ho, P Michael
Sayre, George G
author_facet Mog, Ashley C
Moldestad, Megan
Kenney, Rachael
Stevenson, Lauren
Lee, Marcie
Ho, P Michael
Sayre, George G
author_sort Mog, Ashley C
collection PubMed
description Virtual Integrated Multi-Site Patient Aligned Care Team (V-IMPACT) was a Veterans Health Administration (VHA) initiative created to increase access to primary care for Veterans through Clinical Video Telehealth (CVT) appointments. Between January and August 2019, we conducted 48 semi-structured qualitative interviews with Veterans who had a V-IMPACT appointment. Many participants shared feelings of skepticism before their first appointments but for some, their opinions changed. Veterans talked about how their opinion of video care changed for the better when it made care more convenient or timelier or met their health care needs. For some Veterans, their opinion about video care stayed the same or worsened because they had a poor relationship or rapport with their provider, did not feel like they received needed care, or did not feel like video care was useful. These findings offer an opportunity for telecare providers to better understand and support patients and to deliver effective care in the context of rapidly growing telehealth modalities.
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spelling pubmed-92605612022-07-08 “I was Unsure at First”: A Qualitative Evaluation of Patient Perceptions of VA Clinical Video Telehealth Visits in the V-IMPACT Program Mog, Ashley C Moldestad, Megan Kenney, Rachael Stevenson, Lauren Lee, Marcie Ho, P Michael Sayre, George G J Patient Exp Telemedicine/Telehealth: Patient and Clinician Experiences Virtual Integrated Multi-Site Patient Aligned Care Team (V-IMPACT) was a Veterans Health Administration (VHA) initiative created to increase access to primary care for Veterans through Clinical Video Telehealth (CVT) appointments. Between January and August 2019, we conducted 48 semi-structured qualitative interviews with Veterans who had a V-IMPACT appointment. Many participants shared feelings of skepticism before their first appointments but for some, their opinions changed. Veterans talked about how their opinion of video care changed for the better when it made care more convenient or timelier or met their health care needs. For some Veterans, their opinion about video care stayed the same or worsened because they had a poor relationship or rapport with their provider, did not feel like they received needed care, or did not feel like video care was useful. These findings offer an opportunity for telecare providers to better understand and support patients and to deliver effective care in the context of rapidly growing telehealth modalities. SAGE Publications 2022-07-03 /pmc/articles/PMC9260561/ /pubmed/35813242 http://dx.doi.org/10.1177/23743735221107237 Text en © The Author(s) 2022 https://creativecommons.org/licenses/by-nc/4.0/This article is distributed under the terms of the Creative Commons Attribution-NonCommercial 4.0 License (https://creativecommons.org/licenses/by-nc/4.0/) which permits non-commercial use, reproduction and distribution of the work without further permission provided the original work is attributed as specified on the SAGE and Open Access page (https://us.sagepub.com/en-us/nam/open-access-at-sage).
spellingShingle Telemedicine/Telehealth: Patient and Clinician Experiences
Mog, Ashley C
Moldestad, Megan
Kenney, Rachael
Stevenson, Lauren
Lee, Marcie
Ho, P Michael
Sayre, George G
“I was Unsure at First”: A Qualitative Evaluation of Patient Perceptions of VA Clinical Video Telehealth Visits in the V-IMPACT Program
title “I was Unsure at First”: A Qualitative Evaluation of Patient Perceptions of VA Clinical Video Telehealth Visits in the V-IMPACT Program
title_full “I was Unsure at First”: A Qualitative Evaluation of Patient Perceptions of VA Clinical Video Telehealth Visits in the V-IMPACT Program
title_fullStr “I was Unsure at First”: A Qualitative Evaluation of Patient Perceptions of VA Clinical Video Telehealth Visits in the V-IMPACT Program
title_full_unstemmed “I was Unsure at First”: A Qualitative Evaluation of Patient Perceptions of VA Clinical Video Telehealth Visits in the V-IMPACT Program
title_short “I was Unsure at First”: A Qualitative Evaluation of Patient Perceptions of VA Clinical Video Telehealth Visits in the V-IMPACT Program
title_sort “i was unsure at first”: a qualitative evaluation of patient perceptions of va clinical video telehealth visits in the v-impact program
topic Telemedicine/Telehealth: Patient and Clinician Experiences
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9260561/
https://www.ncbi.nlm.nih.gov/pubmed/35813242
http://dx.doi.org/10.1177/23743735221107237
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