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“I was Unsure at First”: A Qualitative Evaluation of Patient Perceptions of VA Clinical Video Telehealth Visits in the V-IMPACT Program
Virtual Integrated Multi-Site Patient Aligned Care Team (V-IMPACT) was a Veterans Health Administration (VHA) initiative created to increase access to primary care for Veterans through Clinical Video Telehealth (CVT) appointments. Between January and August 2019, we conducted 48 semi-structured qual...
Autores principales: | , , , , , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
SAGE Publications
2022
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9260561/ https://www.ncbi.nlm.nih.gov/pubmed/35813242 http://dx.doi.org/10.1177/23743735221107237 |
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author | Mog, Ashley C Moldestad, Megan Kenney, Rachael Stevenson, Lauren Lee, Marcie Ho, P Michael Sayre, George G |
author_facet | Mog, Ashley C Moldestad, Megan Kenney, Rachael Stevenson, Lauren Lee, Marcie Ho, P Michael Sayre, George G |
author_sort | Mog, Ashley C |
collection | PubMed |
description | Virtual Integrated Multi-Site Patient Aligned Care Team (V-IMPACT) was a Veterans Health Administration (VHA) initiative created to increase access to primary care for Veterans through Clinical Video Telehealth (CVT) appointments. Between January and August 2019, we conducted 48 semi-structured qualitative interviews with Veterans who had a V-IMPACT appointment. Many participants shared feelings of skepticism before their first appointments but for some, their opinions changed. Veterans talked about how their opinion of video care changed for the better when it made care more convenient or timelier or met their health care needs. For some Veterans, their opinion about video care stayed the same or worsened because they had a poor relationship or rapport with their provider, did not feel like they received needed care, or did not feel like video care was useful. These findings offer an opportunity for telecare providers to better understand and support patients and to deliver effective care in the context of rapidly growing telehealth modalities. |
format | Online Article Text |
id | pubmed-9260561 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2022 |
publisher | SAGE Publications |
record_format | MEDLINE/PubMed |
spelling | pubmed-92605612022-07-08 “I was Unsure at First”: A Qualitative Evaluation of Patient Perceptions of VA Clinical Video Telehealth Visits in the V-IMPACT Program Mog, Ashley C Moldestad, Megan Kenney, Rachael Stevenson, Lauren Lee, Marcie Ho, P Michael Sayre, George G J Patient Exp Telemedicine/Telehealth: Patient and Clinician Experiences Virtual Integrated Multi-Site Patient Aligned Care Team (V-IMPACT) was a Veterans Health Administration (VHA) initiative created to increase access to primary care for Veterans through Clinical Video Telehealth (CVT) appointments. Between January and August 2019, we conducted 48 semi-structured qualitative interviews with Veterans who had a V-IMPACT appointment. Many participants shared feelings of skepticism before their first appointments but for some, their opinions changed. Veterans talked about how their opinion of video care changed for the better when it made care more convenient or timelier or met their health care needs. For some Veterans, their opinion about video care stayed the same or worsened because they had a poor relationship or rapport with their provider, did not feel like they received needed care, or did not feel like video care was useful. These findings offer an opportunity for telecare providers to better understand and support patients and to deliver effective care in the context of rapidly growing telehealth modalities. SAGE Publications 2022-07-03 /pmc/articles/PMC9260561/ /pubmed/35813242 http://dx.doi.org/10.1177/23743735221107237 Text en © The Author(s) 2022 https://creativecommons.org/licenses/by-nc/4.0/This article is distributed under the terms of the Creative Commons Attribution-NonCommercial 4.0 License (https://creativecommons.org/licenses/by-nc/4.0/) which permits non-commercial use, reproduction and distribution of the work without further permission provided the original work is attributed as specified on the SAGE and Open Access page (https://us.sagepub.com/en-us/nam/open-access-at-sage). |
spellingShingle | Telemedicine/Telehealth: Patient and Clinician Experiences Mog, Ashley C Moldestad, Megan Kenney, Rachael Stevenson, Lauren Lee, Marcie Ho, P Michael Sayre, George G “I was Unsure at First”: A Qualitative Evaluation of Patient Perceptions of VA Clinical Video Telehealth Visits in the V-IMPACT Program |
title | “I was Unsure at First”: A Qualitative Evaluation of Patient Perceptions of
VA Clinical Video Telehealth Visits in the V-IMPACT Program |
title_full | “I was Unsure at First”: A Qualitative Evaluation of Patient Perceptions of
VA Clinical Video Telehealth Visits in the V-IMPACT Program |
title_fullStr | “I was Unsure at First”: A Qualitative Evaluation of Patient Perceptions of
VA Clinical Video Telehealth Visits in the V-IMPACT Program |
title_full_unstemmed | “I was Unsure at First”: A Qualitative Evaluation of Patient Perceptions of
VA Clinical Video Telehealth Visits in the V-IMPACT Program |
title_short | “I was Unsure at First”: A Qualitative Evaluation of Patient Perceptions of
VA Clinical Video Telehealth Visits in the V-IMPACT Program |
title_sort | “i was unsure at first”: a qualitative evaluation of patient perceptions of
va clinical video telehealth visits in the v-impact program |
topic | Telemedicine/Telehealth: Patient and Clinician Experiences |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9260561/ https://www.ncbi.nlm.nih.gov/pubmed/35813242 http://dx.doi.org/10.1177/23743735221107237 |
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