Intergenerational knowledge management in a cutting-edge Israeli industry: Visions and challenges

Knowledge management is a multifaceted, complex, end-to-end organizational process dealing with collecting and using data, information, and knowledge generated by a group of individuals. The current study examines the changes required in companies’ quality systems to enhance intergenerational learning and knowledge retention. Our primary objective was to understand the factors that influence the development of an organizational culture encouraging innovation, knowledge sharing, organizational learning, openness, and providing opportunities to create up-to-date knowledge. We collected the viewpoints and needs of industry professionals by using interviews and a survey. Then, we analyzed the factors that influence knowledge management quality and transfer between workforce generations. The professionals’ primary goal is to introduce, integrate, and improve knowledge in their organization. Their second goal is to facilitate knowledge sharing and transfer between workforce generations. Improving transgenerational knowledge sharing and reducing the loss of knowledge are challenges for all industries. A cutting-edge industry such as the defense field deals with sensitive data, and knowledge management is a strategic need in a competitive context. Quality management standards propose guidelines for developing and enhancing the overall knowledge-related processes. However, implementing them requires a shift in the corporate culture team. Organizational knowledge resilience must be developed by involving the workforce in implementing knowledge management systems.