Two Cooks Spoil the Broth: Destructive Outcomes of Supervisor and Customer Mistreatment in Mediating-Moderating Roles of Anger and Self-Control in an Indonesian Context

Drawing on social exchange theory (SET), this study aims to investigate communicative deviance among Indonesian employees because of supervisor and customer mistreatment. We question whether anger mediates the relationship between mistreatment and deviant silence while self-control moderates promoti...

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Detalles Bibliográficos
Autores principales: Kashif, Muhammad, Handoko, Indria, Lamichhane, Roshee
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Springer US 2022
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9288861/
http://dx.doi.org/10.1007/s10672-022-09419-0
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author Kashif, Muhammad
Handoko, Indria
Lamichhane, Roshee
author_facet Kashif, Muhammad
Handoko, Indria
Lamichhane, Roshee
author_sort Kashif, Muhammad
collection PubMed
description Drawing on social exchange theory (SET), this study aims to investigate communicative deviance among Indonesian employees because of supervisor and customer mistreatment. We question whether anger mediates the relationship between mistreatment and deviant silence while self-control moderates promotive voice? In this regard, a survey among 1652 frontline service employees working in 60 Indonesian cities reveals perceptions of abusive supervision arouse negative emotions of anger among Indonesian frontliners. Stronger support for self-control as a moderator is found. Practically, there is a need to revisit goal orientation at work. This research is unique in conceptualizing a holistic view of mistreatment and its negative consequences.
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spelling pubmed-92888612022-07-18 Two Cooks Spoil the Broth: Destructive Outcomes of Supervisor and Customer Mistreatment in Mediating-Moderating Roles of Anger and Self-Control in an Indonesian Context Kashif, Muhammad Handoko, Indria Lamichhane, Roshee Employ Respons Rights J Article Drawing on social exchange theory (SET), this study aims to investigate communicative deviance among Indonesian employees because of supervisor and customer mistreatment. We question whether anger mediates the relationship between mistreatment and deviant silence while self-control moderates promotive voice? In this regard, a survey among 1652 frontline service employees working in 60 Indonesian cities reveals perceptions of abusive supervision arouse negative emotions of anger among Indonesian frontliners. Stronger support for self-control as a moderator is found. Practically, there is a need to revisit goal orientation at work. This research is unique in conceptualizing a holistic view of mistreatment and its negative consequences. Springer US 2022-07-18 /pmc/articles/PMC9288861/ http://dx.doi.org/10.1007/s10672-022-09419-0 Text en © The Author(s), under exclusive licence to Springer Science+Business Media, LLC, part of Springer Nature 2022, corrected publication 2022Springer Nature or its licensor holds exclusive rights to this article under a publishing agreement with the author(s) or other rightsholder(s); author self-archiving of the accepted manuscript version of this article is solely governed by the terms of such publishing agreement and applicable law. This article is made available via the PMC Open Access Subset for unrestricted research re-use and secondary analysis in any form or by any means with acknowledgement of the original source. These permissions are granted for the duration of the World Health Organization (WHO) declaration of COVID-19 as a global pandemic.
spellingShingle Article
Kashif, Muhammad
Handoko, Indria
Lamichhane, Roshee
Two Cooks Spoil the Broth: Destructive Outcomes of Supervisor and Customer Mistreatment in Mediating-Moderating Roles of Anger and Self-Control in an Indonesian Context
title Two Cooks Spoil the Broth: Destructive Outcomes of Supervisor and Customer Mistreatment in Mediating-Moderating Roles of Anger and Self-Control in an Indonesian Context
title_full Two Cooks Spoil the Broth: Destructive Outcomes of Supervisor and Customer Mistreatment in Mediating-Moderating Roles of Anger and Self-Control in an Indonesian Context
title_fullStr Two Cooks Spoil the Broth: Destructive Outcomes of Supervisor and Customer Mistreatment in Mediating-Moderating Roles of Anger and Self-Control in an Indonesian Context
title_full_unstemmed Two Cooks Spoil the Broth: Destructive Outcomes of Supervisor and Customer Mistreatment in Mediating-Moderating Roles of Anger and Self-Control in an Indonesian Context
title_short Two Cooks Spoil the Broth: Destructive Outcomes of Supervisor and Customer Mistreatment in Mediating-Moderating Roles of Anger and Self-Control in an Indonesian Context
title_sort two cooks spoil the broth: destructive outcomes of supervisor and customer mistreatment in mediating-moderating roles of anger and self-control in an indonesian context
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9288861/
http://dx.doi.org/10.1007/s10672-022-09419-0
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