Key performance indicator based dynamic decision-making framework for sustainable Industry 4.0 implementation risks evaluation: reference to the Indian manufacturing industries

Global corporate giants are keen to adopt Industry 4.0 (I4.0) owing to its continuous, impactful, and evident benefits. However, implementing I4.0 remains a significant challenge for many organizations, mainly due to the absence of a systematic and comprehensive framework. The risk assessment study is key to the flawless execution of any project is a proven fact. This paper aims to develop a KPIs-based sustainable integrated model to assess and evaluate risks associated with the I4.0 implementation. This research paper has developed the I4.0 risks evaluation model through fifteen expert interventions and an extensive systematic literature review. This research, based on sixteen KPIs evaluates six risks impacting the organization’s decision to adopt I4.0. Initially, the Fuzzy Decision-Making Trial and Evaluation Laboratory method is used to map the causal relationship among the KPIs. Further, the additive ratio assessment with interval triangular fuzzy numbers method is used to rank the risks. The study revealed that information technology infrastructure and prediction capabilities are the most crucial prominence and receiver KPIs. Simultaneously, technological and social risks are found to be highly significant in the I4.0 implementation decision-making process. The developed model meticulously supports the manufacturer’s, policymaker, and researchers’ viewpoint toward I4.0 implementation in the present and post COVID-19 pandemic phases in manufacturing companies. The comprehensive yet simple model developed in this study contributes to the larger ambit of new knowledge and extant literature. The integrated model is exceptionally based on the most prominent risks and a wider range of KPIs that are further analyzed by aptly fitting two fuzzy MCDM techniques, which makes the study special as it perfectly takes care of the uncertainties and vagueness in the decision-making process. Hence, this study is pioneering and unique in context to I4.0 risks prioritization aiming to accelerate I4.0 adoption.