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Healthcare Providers’ Satisfaction with Implementation of Telemedicine in Ambulatory Care during COVID-19

Introduction: Telemedicine has become a critical aspect of healthcare provision during the coronavirus pandemic (COVID-19). However, healthcare providers’ utilization of and satisfaction with telemedicine technologies could have a significant impact on the quality of care provided to patients during...

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Autores principales: Althumairi, Arwa, AlHabib, Alaa Fathi, Alumran, Arwa, Alakrawi, Zahraa
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9322775/
https://www.ncbi.nlm.nih.gov/pubmed/35885696
http://dx.doi.org/10.3390/healthcare10071169
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author Althumairi, Arwa
AlHabib, Alaa Fathi
Alumran, Arwa
Alakrawi, Zahraa
author_facet Althumairi, Arwa
AlHabib, Alaa Fathi
Alumran, Arwa
Alakrawi, Zahraa
author_sort Althumairi, Arwa
collection PubMed
description Introduction: Telemedicine has become a critical aspect of healthcare provision during the coronavirus pandemic (COVID-19). However, healthcare providers’ utilization of and satisfaction with telemedicine technologies could have a significant impact on the quality of care provided to patients during COVID-19. The current study explores the key factors that could affect healthcare providers’ satisfaction with telemedicine in ambulatory care during the pandemic. Objectives: This research study aims at identifying the factors that could influence the healthcare providers’ satisfaction level with the use of telemedicine in ambulatory care services in Saudi Arabia during COVID 19. Methods: This is a descriptive quantitative cross-sectional study. The research team has utilized the Service Quality Model (SERVQUAL) to assess the healthcare providers’ satisfaction with telemedicine in ambulatory care through a questionnaire that was adapted from previous studies. This questionnaire includes the following dimensions: tangibility, reliability, responsiveness, assurance, and empathy. It was distributed to all ambulatory care physicians in a public hospital-based ambulatory health center in Eastern Region, Saudi Arabia. Results: The study findings showed that Saudis are significantly more satisfied with telemedicine compared to non-Saudis. Age, gender, experience, medical specialty, and computer literacy skills were not found to have any significant effects on the level of the provider’s satisfaction. Conclusion: This research provides new insight and understanding of the relationship between the frequent use of the health information system and the level of physician satisfaction. This major finding puts more emphasis on the importance of education and training when it comes to the adoption of telemedicine through the frequent use of health information systems and applications. These encouraging findings provide a vital piece of information for healthcare organizations interested in a further adoption of telemedicinal practices and applications.
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spelling pubmed-93227752022-07-27 Healthcare Providers’ Satisfaction with Implementation of Telemedicine in Ambulatory Care during COVID-19 Althumairi, Arwa AlHabib, Alaa Fathi Alumran, Arwa Alakrawi, Zahraa Healthcare (Basel) Article Introduction: Telemedicine has become a critical aspect of healthcare provision during the coronavirus pandemic (COVID-19). However, healthcare providers’ utilization of and satisfaction with telemedicine technologies could have a significant impact on the quality of care provided to patients during COVID-19. The current study explores the key factors that could affect healthcare providers’ satisfaction with telemedicine in ambulatory care during the pandemic. Objectives: This research study aims at identifying the factors that could influence the healthcare providers’ satisfaction level with the use of telemedicine in ambulatory care services in Saudi Arabia during COVID 19. Methods: This is a descriptive quantitative cross-sectional study. The research team has utilized the Service Quality Model (SERVQUAL) to assess the healthcare providers’ satisfaction with telemedicine in ambulatory care through a questionnaire that was adapted from previous studies. This questionnaire includes the following dimensions: tangibility, reliability, responsiveness, assurance, and empathy. It was distributed to all ambulatory care physicians in a public hospital-based ambulatory health center in Eastern Region, Saudi Arabia. Results: The study findings showed that Saudis are significantly more satisfied with telemedicine compared to non-Saudis. Age, gender, experience, medical specialty, and computer literacy skills were not found to have any significant effects on the level of the provider’s satisfaction. Conclusion: This research provides new insight and understanding of the relationship between the frequent use of the health information system and the level of physician satisfaction. This major finding puts more emphasis on the importance of education and training when it comes to the adoption of telemedicine through the frequent use of health information systems and applications. These encouraging findings provide a vital piece of information for healthcare organizations interested in a further adoption of telemedicinal practices and applications. MDPI 2022-06-22 /pmc/articles/PMC9322775/ /pubmed/35885696 http://dx.doi.org/10.3390/healthcare10071169 Text en © 2022 by the authors. https://creativecommons.org/licenses/by/4.0/Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/).
spellingShingle Article
Althumairi, Arwa
AlHabib, Alaa Fathi
Alumran, Arwa
Alakrawi, Zahraa
Healthcare Providers’ Satisfaction with Implementation of Telemedicine in Ambulatory Care during COVID-19
title Healthcare Providers’ Satisfaction with Implementation of Telemedicine in Ambulatory Care during COVID-19
title_full Healthcare Providers’ Satisfaction with Implementation of Telemedicine in Ambulatory Care during COVID-19
title_fullStr Healthcare Providers’ Satisfaction with Implementation of Telemedicine in Ambulatory Care during COVID-19
title_full_unstemmed Healthcare Providers’ Satisfaction with Implementation of Telemedicine in Ambulatory Care during COVID-19
title_short Healthcare Providers’ Satisfaction with Implementation of Telemedicine in Ambulatory Care during COVID-19
title_sort healthcare providers’ satisfaction with implementation of telemedicine in ambulatory care during covid-19
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9322775/
https://www.ncbi.nlm.nih.gov/pubmed/35885696
http://dx.doi.org/10.3390/healthcare10071169
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