A Two-Phase Machine Learning Framework for Context-Aware Service Selection to Empower People with Disabilities

The use of software and IoT services is increasing significantly among people with special needs, who constitute 15% of the world’s population. However, selecting appropriate services to create a composite assistive service based on the evolving needs and context of disabled user groups remains a challenging research endeavor. Our research applies a scenario-based design technique to contribute (1) an inclusive disability ontology for assistive service selection, (2) semi-synthetic generated disability service datasets, and (3) a machine learning (ML) framework to choose services adaptively to suit the dynamic requirements of people with special needs. The ML-based selection framework is applied in two complementary phases. In the first phase, all available atomic tasks are assessed to determine their appropriateness to the user goal and profiles, whereas in the subsequent phase, the list of service providers is narrowed by matching their quality-of-service factors against the context and characteristics of the disabled person. Our methodology is centered around a myriad of user characteristics, including their disability profile, preferences, environment, and available IT resources. To this end, we extended the widely used QWS V2.0 and WS-DREAM web services datasets with a fusion of selected accessibility features. To ascertain the validity of our approach, we compared its performance against common multi-criteria decision making (MCDM) models, namely AHP, SAW, PROMETHEE, and TOPSIS. The findings demonstrate superior service selection accuracy in contrast to the other methods while ensuring accessibility requirements are satisfied.