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The role of electronic medical records in improving health care quality: A quasi-experimental study

The Teleprimary Care—Oral Health Clinical Information System (TPC-OHCIS) is an updated electronic medical record (EMR) that has been applied in Malaysian primary healthcare. Recognizing the level of patient satisfaction following EMR implementation is crucial for assessing the performance of health...

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Autores principales: Ibrahim, Ariff Azfarahim, Ahmad Zamzuri, Mohd ‘Ammar Ihsan, Ismail, Rosnah, Ariffin, Ahmad Husni, Ismail, Aniza, Muhamad Hasani, Muhamad Hazizi, Abdul Manaf, Mohd Rizal
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Lippincott Williams & Wilkins 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9333510/
https://www.ncbi.nlm.nih.gov/pubmed/35905245
http://dx.doi.org/10.1097/MD.0000000000029627
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author Ibrahim, Ariff Azfarahim
Ahmad Zamzuri, Mohd ‘Ammar Ihsan
Ismail, Rosnah
Ariffin, Ahmad Husni
Ismail, Aniza
Muhamad Hasani, Muhamad Hazizi
Abdul Manaf, Mohd Rizal
author_facet Ibrahim, Ariff Azfarahim
Ahmad Zamzuri, Mohd ‘Ammar Ihsan
Ismail, Rosnah
Ariffin, Ahmad Husni
Ismail, Aniza
Muhamad Hasani, Muhamad Hazizi
Abdul Manaf, Mohd Rizal
author_sort Ibrahim, Ariff Azfarahim
collection PubMed
description The Teleprimary Care—Oral Health Clinical Information System (TPC-OHCIS) is an updated electronic medical record (EMR) that has been applied in Malaysian primary healthcare. Recognizing the level of patient satisfaction following EMR implementation is crucial for assessing the performance of health care services. Hence, the main objective of this study was to compare the level of patient satisfaction between EMR-based clinics and paper-based clinics. The study was a quasi-experimental design that used a control group and was conducted among patients in 14 public primary healthcare facilities in the Seremban district of Malaysia from May 10, to June 30, 2021. Patient satisfaction was assessed using the validated Short-Form Patient Satisfaction Questionnaire, which consisted of 7 subscales. All data were analyzed using the IBM Statistical Package for Social Sciences version 21. A total of 321 patients consented to participate in this study, and 48.9% of them were from EMR clinics. The mean score for the communication subscale was the highest at 4.08 and 3.96 at EMR-adopted clinics and paper-based record clinics. There were significant differences in general satisfaction and communication subscales, with higher patient satisfaction found in clinics using EMR. With the utilization of EMR, patient satisfaction and communication in delivering healthcare services have improved.
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spelling pubmed-93335102022-08-03 The role of electronic medical records in improving health care quality: A quasi-experimental study Ibrahim, Ariff Azfarahim Ahmad Zamzuri, Mohd ‘Ammar Ihsan Ismail, Rosnah Ariffin, Ahmad Husni Ismail, Aniza Muhamad Hasani, Muhamad Hazizi Abdul Manaf, Mohd Rizal Medicine (Baltimore) Research Article The Teleprimary Care—Oral Health Clinical Information System (TPC-OHCIS) is an updated electronic medical record (EMR) that has been applied in Malaysian primary healthcare. Recognizing the level of patient satisfaction following EMR implementation is crucial for assessing the performance of health care services. Hence, the main objective of this study was to compare the level of patient satisfaction between EMR-based clinics and paper-based clinics. The study was a quasi-experimental design that used a control group and was conducted among patients in 14 public primary healthcare facilities in the Seremban district of Malaysia from May 10, to June 30, 2021. Patient satisfaction was assessed using the validated Short-Form Patient Satisfaction Questionnaire, which consisted of 7 subscales. All data were analyzed using the IBM Statistical Package for Social Sciences version 21. A total of 321 patients consented to participate in this study, and 48.9% of them were from EMR clinics. The mean score for the communication subscale was the highest at 4.08 and 3.96 at EMR-adopted clinics and paper-based record clinics. There were significant differences in general satisfaction and communication subscales, with higher patient satisfaction found in clinics using EMR. With the utilization of EMR, patient satisfaction and communication in delivering healthcare services have improved. Lippincott Williams & Wilkins 2022-07-29 /pmc/articles/PMC9333510/ /pubmed/35905245 http://dx.doi.org/10.1097/MD.0000000000029627 Text en Copyright © 2022 the Author(s). Published by Wolters Kluwer Health, Inc. https://creativecommons.org/licenses/by/4.0/This is an open access article distributed under the Creative Commons Attribution License 4.0 (CCBY) (https://creativecommons.org/licenses/by/4.0/) , which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
spellingShingle Research Article
Ibrahim, Ariff Azfarahim
Ahmad Zamzuri, Mohd ‘Ammar Ihsan
Ismail, Rosnah
Ariffin, Ahmad Husni
Ismail, Aniza
Muhamad Hasani, Muhamad Hazizi
Abdul Manaf, Mohd Rizal
The role of electronic medical records in improving health care quality: A quasi-experimental study
title The role of electronic medical records in improving health care quality: A quasi-experimental study
title_full The role of electronic medical records in improving health care quality: A quasi-experimental study
title_fullStr The role of electronic medical records in improving health care quality: A quasi-experimental study
title_full_unstemmed The role of electronic medical records in improving health care quality: A quasi-experimental study
title_short The role of electronic medical records in improving health care quality: A quasi-experimental study
title_sort role of electronic medical records in improving health care quality: a quasi-experimental study
topic Research Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9333510/
https://www.ncbi.nlm.nih.gov/pubmed/35905245
http://dx.doi.org/10.1097/MD.0000000000029627
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