Social sustainable supply chain performance assessment using hybrid fuzzy-AHP–DEMATEL–VIKOR: a case study in manufacturing enterprises

Sustainable supply chain management (SSCM) has received extensive attention by academia and industries recently. However, there are increasing yet still scarce studies measuring the social sustainability performance of supply chain and discussing the interrelationship between social and economic sustainability. Further, the measurement does not fully utilize key performance indicators (KPIs) attributing to the lack of understanding of precise quantitative gauge of the supply chain social sustainable performance. To bridge this gap, this study analyses the social and economic sustainability performance in terms of demand planning, innovation, manufacturing, finance, sales and customer relationship, distribution and delivery and compliance. A framework is proposed to locate key metrics to evaluate the social sustainable supply chain (SSC) performance. A hybrid fuzzy-AHP–DEMATEL–VIKOR method is designed to investigate the social sustainability of supply chain. Data analysis and a case study are given to validate and support the feasibility and potency of the proposed approach. The robustness of our proposed model is executed via sensitivity analysis. From the proposed framework, demand planning and distribution and delivery are found to be the most critical criteria in economic and social dimension, respectively.