A 10‐year follow‐up survey of US academic libraries highlights the COVID‐19 experience and greater interest in health information outreach

BACKGROUND: As follow‐up to their previous survey on health information outreach (HIO) in 2010, the authors became interested in the evolving nature of HIO activities at academic libraries within the past decade. OBJECTIVES: The aim of this study was to understand how HIO activities at academic libraries have evolved since 2010, especially considering the current COVID‐19 pandemic. METHODS: An online survey, designed to collect quantitative data on general HIO activities and qualitative data specifically on COVID‐19 information outreach, was distributed to over 1700 librarians at US general academic and academic health science libraries. RESULTS: Two hundred and fifty‐five respondents completed the survey. Quantitative findings generally paralleled the 2010 results, except in a few areas. Most notably, a greater percentage of librarians in 2020 were participating in HIO (44%) than in 2010 (37%). Qualitative findings revealed that librarians are leveraging traditional information services and implementing innovative partnerships to promote reputable health information resources on COVID‐19. DISCUSSION: Evidence suggests that further engagement and campus partnerships can enhance libraries' supportive roles as trustworthy purveyors of quality health information. CONCLUSION: US academic librarians are increasingly engaging in HIO to support the health information needs of campus communities and should consider aligning outreach activities with national health goals.