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Politeness in Human–Robot Interaction: A Multi-Experiment Study with Non-Humanoid Robots
We studied politeness in human–robot interaction based on Lakoff’s politeness theory. In a series of eight studies, we manipulated three different levels of politeness of non-humanoid robots and evaluated their effects. A table-setting task was developed for two different types of robots (a robotic...
Autores principales: | , , , , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
Springer Netherlands
2022
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9387416/ https://www.ncbi.nlm.nih.gov/pubmed/35996386 http://dx.doi.org/10.1007/s12369-022-00911-z |
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author | Kumar, Shikhar Itzhak, Eliran Edan, Yael Nimrod, Galit Sarne-Fleischmann, Vardit Tractinsky, Noam |
author_facet | Kumar, Shikhar Itzhak, Eliran Edan, Yael Nimrod, Galit Sarne-Fleischmann, Vardit Tractinsky, Noam |
author_sort | Kumar, Shikhar |
collection | PubMed |
description | We studied politeness in human–robot interaction based on Lakoff’s politeness theory. In a series of eight studies, we manipulated three different levels of politeness of non-humanoid robots and evaluated their effects. A table-setting task was developed for two different types of robots (a robotic manipulator and a mobile robot). The studies included two different populations (old and young adults) and were conducted in two conditions (video and live). Results revealed that polite robot behavior positively affected users' perceptions of the interaction with the robots and that participants were able to differentiate between the designed politeness levels. Participants reported higher levels of enjoyment, satisfaction, and trust when they interacted with the politest behavior of the robot. A smaller number of young adults trusted the politest behavior of the robot compared to old adults. Enjoyment and trust of the interaction with the robot were higher when study participants were subjected to the live condition compared to video and participants were more satisfied when they interacted with a mobile robot compared to a manipulator. |
format | Online Article Text |
id | pubmed-9387416 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2022 |
publisher | Springer Netherlands |
record_format | MEDLINE/PubMed |
spelling | pubmed-93874162022-08-18 Politeness in Human–Robot Interaction: A Multi-Experiment Study with Non-Humanoid Robots Kumar, Shikhar Itzhak, Eliran Edan, Yael Nimrod, Galit Sarne-Fleischmann, Vardit Tractinsky, Noam Int J Soc Robot Article We studied politeness in human–robot interaction based on Lakoff’s politeness theory. In a series of eight studies, we manipulated three different levels of politeness of non-humanoid robots and evaluated their effects. A table-setting task was developed for two different types of robots (a robotic manipulator and a mobile robot). The studies included two different populations (old and young adults) and were conducted in two conditions (video and live). Results revealed that polite robot behavior positively affected users' perceptions of the interaction with the robots and that participants were able to differentiate between the designed politeness levels. Participants reported higher levels of enjoyment, satisfaction, and trust when they interacted with the politest behavior of the robot. A smaller number of young adults trusted the politest behavior of the robot compared to old adults. Enjoyment and trust of the interaction with the robot were higher when study participants were subjected to the live condition compared to video and participants were more satisfied when they interacted with a mobile robot compared to a manipulator. Springer Netherlands 2022-08-18 2022 /pmc/articles/PMC9387416/ /pubmed/35996386 http://dx.doi.org/10.1007/s12369-022-00911-z Text en © The Author(s) 2022 https://creativecommons.org/licenses/by/4.0/ Open AccessThis article is licensed under a Creative Commons Attribution 4.0 International License, which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons licence, and indicate if changes were made. The images or other third party material in this article are included in the article's Creative Commons licence, unless indicated otherwise in a credit line to the material. If material is not included in the article's Creative Commons licence and your intended use is not permitted by statutory regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder. To view a copy of this licence, visit http://creativecommons.org/licenses/by/4.0/ (https://creativecommons.org/licenses/by/4.0/) . |
spellingShingle | Article Kumar, Shikhar Itzhak, Eliran Edan, Yael Nimrod, Galit Sarne-Fleischmann, Vardit Tractinsky, Noam Politeness in Human–Robot Interaction: A Multi-Experiment Study with Non-Humanoid Robots |
title | Politeness in Human–Robot Interaction: A Multi-Experiment Study with Non-Humanoid Robots |
title_full | Politeness in Human–Robot Interaction: A Multi-Experiment Study with Non-Humanoid Robots |
title_fullStr | Politeness in Human–Robot Interaction: A Multi-Experiment Study with Non-Humanoid Robots |
title_full_unstemmed | Politeness in Human–Robot Interaction: A Multi-Experiment Study with Non-Humanoid Robots |
title_short | Politeness in Human–Robot Interaction: A Multi-Experiment Study with Non-Humanoid Robots |
title_sort | politeness in human–robot interaction: a multi-experiment study with non-humanoid robots |
topic | Article |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9387416/ https://www.ncbi.nlm.nih.gov/pubmed/35996386 http://dx.doi.org/10.1007/s12369-022-00911-z |
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