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The Ambiguous Impact of Performance Measurement on Service Quality

BACKGROUND: Performance measurement is growing in importance as a management tool in services for disabled people. AIM: The aim of this article is to add to the existing literature by exploring (a) the motivation for the introduction of such measurements, (b) the reasoning behind the choice of curre...

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Detalles Bibliográficos
Autores principales:	Tøssebro, Jan, Mjøen, Odd Morten, Bruteig, Rebekka
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	Frontiers Media S.A. 2022
Materias:	Rehabilitation Sciences
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9397912/ https://www.ncbi.nlm.nih.gov/pubmed/36189028 http://dx.doi.org/10.3389/fresc.2022.878338

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