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Employees Perception of Organizational Crises and Their Reactions to Them – A Norwegian Organizational Case Study

Organizational sensemaking is crucial for resource planning and crisis management since facing complex strategic problems that exceed their capacity and ability, such as crises, forces organizations to engage in inter-organizational collaboration, which leads to obtaining individual and diverse pers...

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Autores principales: Sørensen, Jarle Løwe, Ranse, Jamie, Gray, Lesley, Khorram-Manesh, Amir, Goniewicz, Krzysztof, Hertelendy, Attila J.
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Frontiers Media S.A. 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9400917/
https://www.ncbi.nlm.nih.gov/pubmed/36033100
http://dx.doi.org/10.3389/fpsyg.2022.818422
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author Sørensen, Jarle Løwe
Ranse, Jamie
Gray, Lesley
Khorram-Manesh, Amir
Goniewicz, Krzysztof
Hertelendy, Attila J.
author_facet Sørensen, Jarle Løwe
Ranse, Jamie
Gray, Lesley
Khorram-Manesh, Amir
Goniewicz, Krzysztof
Hertelendy, Attila J.
author_sort Sørensen, Jarle Løwe
collection PubMed
description Organizational sensemaking is crucial for resource planning and crisis management since facing complex strategic problems that exceed their capacity and ability, such as crises, forces organizations to engage in inter-organizational collaboration, which leads to obtaining individual and diverse perspectives to comprehend the issues and find solutions. This online qualitative survey study examines how Norwegian Sea Rescue Society employees perceived the concept of an organizational crisis and how they sensed their co-workers react to it. The scope was the ongoing COVID-19 pandemic, a global event affecting all countries and organizations and responding similarly globally. Data were collected during the Fall of 2020. The instrument of choice was the Internal Crisis Management and Crisis Communication survey (ICMCC). The results showed that the overall sample strongly believed in their organization’s overall resilience level. However, a somewhat vague understanding of roles and responsibilities in a crisis where detected, together with some signs of informal communication, rumor spreading, misunderstanding, frustration, and insecurity. This study contributes to the academic field of organizational research, hence crisis management and sensemaking, and could be valuable to managers and decision-makers across sectors. Increased knowledge about how employees react to a crisis may help optimize internal crisis management planning and utilize robust mitigation and response strategies.
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spelling pubmed-94009172022-08-25 Employees Perception of Organizational Crises and Their Reactions to Them – A Norwegian Organizational Case Study Sørensen, Jarle Løwe Ranse, Jamie Gray, Lesley Khorram-Manesh, Amir Goniewicz, Krzysztof Hertelendy, Attila J. Front Psychol Psychology Organizational sensemaking is crucial for resource planning and crisis management since facing complex strategic problems that exceed their capacity and ability, such as crises, forces organizations to engage in inter-organizational collaboration, which leads to obtaining individual and diverse perspectives to comprehend the issues and find solutions. This online qualitative survey study examines how Norwegian Sea Rescue Society employees perceived the concept of an organizational crisis and how they sensed their co-workers react to it. The scope was the ongoing COVID-19 pandemic, a global event affecting all countries and organizations and responding similarly globally. Data were collected during the Fall of 2020. The instrument of choice was the Internal Crisis Management and Crisis Communication survey (ICMCC). The results showed that the overall sample strongly believed in their organization’s overall resilience level. However, a somewhat vague understanding of roles and responsibilities in a crisis where detected, together with some signs of informal communication, rumor spreading, misunderstanding, frustration, and insecurity. This study contributes to the academic field of organizational research, hence crisis management and sensemaking, and could be valuable to managers and decision-makers across sectors. Increased knowledge about how employees react to a crisis may help optimize internal crisis management planning and utilize robust mitigation and response strategies. Frontiers Media S.A. 2022-08-10 /pmc/articles/PMC9400917/ /pubmed/36033100 http://dx.doi.org/10.3389/fpsyg.2022.818422 Text en Copyright © 2022 Sørensen, Ranse, Gray, Khorram-Manesh, Goniewicz and Hertelendy. https://creativecommons.org/licenses/by/4.0/This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction in other forums is permitted, provided the original author(s) and the copyright owner(s) are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.
spellingShingle Psychology
Sørensen, Jarle Løwe
Ranse, Jamie
Gray, Lesley
Khorram-Manesh, Amir
Goniewicz, Krzysztof
Hertelendy, Attila J.
Employees Perception of Organizational Crises and Their Reactions to Them – A Norwegian Organizational Case Study
title Employees Perception of Organizational Crises and Their Reactions to Them – A Norwegian Organizational Case Study
title_full Employees Perception of Organizational Crises and Their Reactions to Them – A Norwegian Organizational Case Study
title_fullStr Employees Perception of Organizational Crises and Their Reactions to Them – A Norwegian Organizational Case Study
title_full_unstemmed Employees Perception of Organizational Crises and Their Reactions to Them – A Norwegian Organizational Case Study
title_short Employees Perception of Organizational Crises and Their Reactions to Them – A Norwegian Organizational Case Study
title_sort employees perception of organizational crises and their reactions to them – a norwegian organizational case study
topic Psychology
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9400917/
https://www.ncbi.nlm.nih.gov/pubmed/36033100
http://dx.doi.org/10.3389/fpsyg.2022.818422
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