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The quality of Syrian healthcare services during COVID-19: A HEALTHQUAL approach

Syria is a developing country that face enormous healthcare challenges that aggravated with the outbreak of COVID-19. In the study, we evaluate the perceived healthcare service quality based on hospital type, public and private, using five HEALTHQUAL dimensions. We find that service quality in Syria...

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Autores principales: Allahham, Lilas, Mouselli, Sulaiman, Jakovljevic, Mihajlo
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Frontiers Media S.A. 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9403656/
https://www.ncbi.nlm.nih.gov/pubmed/36033782
http://dx.doi.org/10.3389/fpubh.2022.970922
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author Allahham, Lilas
Mouselli, Sulaiman
Jakovljevic, Mihajlo
author_facet Allahham, Lilas
Mouselli, Sulaiman
Jakovljevic, Mihajlo
author_sort Allahham, Lilas
collection PubMed
description Syria is a developing country that face enormous healthcare challenges that aggravated with the outbreak of COVID-19. In the study, we evaluate the perceived healthcare service quality based on hospital type, public and private, using five HEALTHQUAL dimensions. We find that service quality in Syrian private hospitals is perceived better that in public hospitals. However, neither type of hospitals scores exceptionally high in any of the examined HEALTHQUAL dimensions. On the contrary, both hospitals score extremely low in the Improvement dimension. We argue that crowdedness environment, medical staff availability and their low salaries, pricing policies as well as the health insurance system, are to blame for such low perceived quality.
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spelling pubmed-94036562022-08-26 The quality of Syrian healthcare services during COVID-19: A HEALTHQUAL approach Allahham, Lilas Mouselli, Sulaiman Jakovljevic, Mihajlo Front Public Health Public Health Syria is a developing country that face enormous healthcare challenges that aggravated with the outbreak of COVID-19. In the study, we evaluate the perceived healthcare service quality based on hospital type, public and private, using five HEALTHQUAL dimensions. We find that service quality in Syrian private hospitals is perceived better that in public hospitals. However, neither type of hospitals scores exceptionally high in any of the examined HEALTHQUAL dimensions. On the contrary, both hospitals score extremely low in the Improvement dimension. We argue that crowdedness environment, medical staff availability and their low salaries, pricing policies as well as the health insurance system, are to blame for such low perceived quality. Frontiers Media S.A. 2022-08-11 /pmc/articles/PMC9403656/ /pubmed/36033782 http://dx.doi.org/10.3389/fpubh.2022.970922 Text en Copyright © 2022 Allahham, Mouselli and Jakovljevic. https://creativecommons.org/licenses/by/4.0/This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction in other forums is permitted, provided the original author(s) and the copyright owner(s) are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.
spellingShingle Public Health
Allahham, Lilas
Mouselli, Sulaiman
Jakovljevic, Mihajlo
The quality of Syrian healthcare services during COVID-19: A HEALTHQUAL approach
title The quality of Syrian healthcare services during COVID-19: A HEALTHQUAL approach
title_full The quality of Syrian healthcare services during COVID-19: A HEALTHQUAL approach
title_fullStr The quality of Syrian healthcare services during COVID-19: A HEALTHQUAL approach
title_full_unstemmed The quality of Syrian healthcare services during COVID-19: A HEALTHQUAL approach
title_short The quality of Syrian healthcare services during COVID-19: A HEALTHQUAL approach
title_sort quality of syrian healthcare services during covid-19: a healthqual approach
topic Public Health
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9403656/
https://www.ncbi.nlm.nih.gov/pubmed/36033782
http://dx.doi.org/10.3389/fpubh.2022.970922
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