The Spillover Effect of Life Satisfaction on Customer Satisfaction: The Mediating Role of Service-Oriented Organizational Citizenship and the Moderating Role of Competition Climate

In the field of organizational management, research on employees’ life experiences is insufficient. It remains unclear how employees’ non-work experiences affect customer service quality. Building on the spillover theory (an individual’s experience in one domain can be transferred to another domain)...

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Detalles Bibliográficos
Autores principales: Luan, Yunyun, Lv, Meizhen, Wang, Lei
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2022
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9405365/
https://www.ncbi.nlm.nih.gov/pubmed/36004847
http://dx.doi.org/10.3390/bs12080276

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9405365/
https://www.ncbi.nlm.nih.gov/pubmed/36004847
http://dx.doi.org/10.3390/bs12080276

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