Employees’ perception of robots and robot-induced unemployment in hospitality industry under COVID-19 pandemic

The impact of the pandemic is driving the recent upsurge in service automation and the adoption of service robots in the hospitality industry. As service paradigm and customer expectations shift from conventional customized and personalized services towards a digitalized service environment, such cu...

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Detalles Bibliográficos
Autores principales: Parvez, M. Omar, Öztüren, Ali, Cobanoglu, Cihan, Arasli, Huseyin, Eluwole, Kayode K.
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Elsevier Ltd. 2022
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9444506/
https://www.ncbi.nlm.nih.gov/pubmed/36090958
http://dx.doi.org/10.1016/j.ijhm.2022.103336

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9444506/
https://www.ncbi.nlm.nih.gov/pubmed/36090958
http://dx.doi.org/10.1016/j.ijhm.2022.103336

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