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Research on the Influence Path of Online Consumers’ Purchase Decision Based on Commitment and Trust Theory

Based on the theory of commitment and trust, this paper constructs an online consumer purchase decision model, empirically studies the common values, online trust, commitment and purchase decision, and explores the influence mechanism and path of online consumer purchase decision. The results show t...

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Detalles Bibliográficos
Autores principales: You, Yan, Hu, Yanchuan, Yang, Weining, Cao, Shuai
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Frontiers Media S.A. 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9446146/
https://www.ncbi.nlm.nih.gov/pubmed/36081724
http://dx.doi.org/10.3389/fpsyg.2022.916465
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author You, Yan
Hu, Yanchuan
Yang, Weining
Cao, Shuai
author_facet You, Yan
Hu, Yanchuan
Yang, Weining
Cao, Shuai
author_sort You, Yan
collection PubMed
description Based on the theory of commitment and trust, this paper constructs an online consumer purchase decision model, empirically studies the common values, online trust, commitment and purchase decision, and explores the influence mechanism and path of online consumer purchase decision. The results show that common values of shopping platforms and online consumers have a significant positive impact on trust and commitment, among which the common value orientation of mutual trust and commitment compliance has the most significant impact, which reflects the core content of common values. Secondly, the confidentiality of buyer information, common value of ethics, accurate disclosure of information, and finally the attitude to solve problem;The establishment of online trust has a significant positive impact on commitment, and both online trust and commitment are positively related to purchase decision. In terms of research methods, the theory of commitment and trust is introduced into the study of online consumption on Chinese shopping platforms, which expands the scope of application of the theory of commitment and trust. The trust of online consumers is generated by their own shopping experience. The conclusion of this study provides a decision-making basis for the innovation of marketing model and has theoretical reference value.
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spelling pubmed-94461462022-09-07 Research on the Influence Path of Online Consumers’ Purchase Decision Based on Commitment and Trust Theory You, Yan Hu, Yanchuan Yang, Weining Cao, Shuai Front Psychol Psychology Based on the theory of commitment and trust, this paper constructs an online consumer purchase decision model, empirically studies the common values, online trust, commitment and purchase decision, and explores the influence mechanism and path of online consumer purchase decision. The results show that common values of shopping platforms and online consumers have a significant positive impact on trust and commitment, among which the common value orientation of mutual trust and commitment compliance has the most significant impact, which reflects the core content of common values. Secondly, the confidentiality of buyer information, common value of ethics, accurate disclosure of information, and finally the attitude to solve problem;The establishment of online trust has a significant positive impact on commitment, and both online trust and commitment are positively related to purchase decision. In terms of research methods, the theory of commitment and trust is introduced into the study of online consumption on Chinese shopping platforms, which expands the scope of application of the theory of commitment and trust. The trust of online consumers is generated by their own shopping experience. The conclusion of this study provides a decision-making basis for the innovation of marketing model and has theoretical reference value. Frontiers Media S.A. 2022-08-23 /pmc/articles/PMC9446146/ /pubmed/36081724 http://dx.doi.org/10.3389/fpsyg.2022.916465 Text en Copyright © 2022 You, Hu, Yang and Cao. https://creativecommons.org/licenses/by/4.0/This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction in other forums is permitted, provided the original author(s) and the copyright owner(s) are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.
spellingShingle Psychology
You, Yan
Hu, Yanchuan
Yang, Weining
Cao, Shuai
Research on the Influence Path of Online Consumers’ Purchase Decision Based on Commitment and Trust Theory
title Research on the Influence Path of Online Consumers’ Purchase Decision Based on Commitment and Trust Theory
title_full Research on the Influence Path of Online Consumers’ Purchase Decision Based on Commitment and Trust Theory
title_fullStr Research on the Influence Path of Online Consumers’ Purchase Decision Based on Commitment and Trust Theory
title_full_unstemmed Research on the Influence Path of Online Consumers’ Purchase Decision Based on Commitment and Trust Theory
title_short Research on the Influence Path of Online Consumers’ Purchase Decision Based on Commitment and Trust Theory
title_sort research on the influence path of online consumers’ purchase decision based on commitment and trust theory
topic Psychology
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9446146/
https://www.ncbi.nlm.nih.gov/pubmed/36081724
http://dx.doi.org/10.3389/fpsyg.2022.916465
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