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Is it too late now to say we’re sorry? Examining anxiety contagion and crisis communication strategies using machine learning

In this paper, we explore the role of perceived emotions and crisis communication strategies via organizational computer-mediated communication in predicting public anxiety, the default crisis emotion. We use a machine-learning approach to detect and predict anxiety scores in organizational crisis a...

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Detalles Bibliográficos
Autores principales: Gruda, Dritjon, Ojo, Adegboyega
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Public Library of Science 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9467322/
https://www.ncbi.nlm.nih.gov/pubmed/36095007
http://dx.doi.org/10.1371/journal.pone.0274539