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Health-wellness resources on Canadian immigrant service provider organizations’ websites: A content, navigability, usability, and credibility analysis towards service & asset mapping

BACKGROUND: Immigrant service provider organizations (SPOs) are often immigrants’ first point of contact to Canadian systems, such as job, education, health and social care, and housing. Prior research emphasizes the health literacy potential of websites as information infrastructures that can reduc...

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Autores principales: Khalid, Ayisha, Chowdhury, Nashit, Chowdhury, Mohammad ZI, Turin, Tanvir C
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Elsevier 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9508556/
https://www.ncbi.nlm.nih.gov/pubmed/36164292
http://dx.doi.org/10.1016/j.jmh.2022.100131
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author Khalid, Ayisha
Chowdhury, Nashit
Chowdhury, Mohammad ZI
Turin, Tanvir C
author_facet Khalid, Ayisha
Chowdhury, Nashit
Chowdhury, Mohammad ZI
Turin, Tanvir C
author_sort Khalid, Ayisha
collection PubMed
description BACKGROUND: Immigrant service provider organizations (SPOs) are often immigrants’ first point of contact to Canadian systems, such as job, education, health and social care, and housing. Prior research emphasizes the health literacy potential of websites as information infrastructures that can reduce information poverty and improve health outcomes. Yet, whether health-wellness resources are present on immigrant SPOs’ websites in a user-friendly manner remains unexplored. METHODS: We identified the presence of health-wellness resources on SPOs’ websites and analyzed those contents to understand their typology. We also ascertained the navigability, usability, and credibility of those websites regarding the health-wellness resources. RESULTS: Among the 1453 SPO websites identified, only 289 (35.9%) had health-wellness information in their web-contents. Of the websites with health-wellness contents, “lifestyle and wellness resources” were present on 86.5% and “healthcare system resources” were present on 80.6% of the websites. Regarding “navigability”, zero to two mouse clicks were required to access health-wellness resources on 94.8% of the websites; however, more than one language option was very limited, available on less than a quarter of websites. CONCLUSIONS: As immigrants continue to seek information online, immigrant SPOs’ websites hold value in increasing the health literacy and health-wellness of immigrants. This research assessed the current state of immigrant SPOs’ websites as information infrastructures and reveals areas for improvement. We recommend SPOs add resources for obtaining healthcare card, accessing primary care, sexual and reproductive, parenting, senior's health, mental wellbeing, and women's health information to their websites. We also recommend websites accommodate ethnic language option to improve navigability for immigrants.
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spelling pubmed-95085562022-09-25 Health-wellness resources on Canadian immigrant service provider organizations’ websites: A content, navigability, usability, and credibility analysis towards service & asset mapping Khalid, Ayisha Chowdhury, Nashit Chowdhury, Mohammad ZI Turin, Tanvir C J Migr Health Article BACKGROUND: Immigrant service provider organizations (SPOs) are often immigrants’ first point of contact to Canadian systems, such as job, education, health and social care, and housing. Prior research emphasizes the health literacy potential of websites as information infrastructures that can reduce information poverty and improve health outcomes. Yet, whether health-wellness resources are present on immigrant SPOs’ websites in a user-friendly manner remains unexplored. METHODS: We identified the presence of health-wellness resources on SPOs’ websites and analyzed those contents to understand their typology. We also ascertained the navigability, usability, and credibility of those websites regarding the health-wellness resources. RESULTS: Among the 1453 SPO websites identified, only 289 (35.9%) had health-wellness information in their web-contents. Of the websites with health-wellness contents, “lifestyle and wellness resources” were present on 86.5% and “healthcare system resources” were present on 80.6% of the websites. Regarding “navigability”, zero to two mouse clicks were required to access health-wellness resources on 94.8% of the websites; however, more than one language option was very limited, available on less than a quarter of websites. CONCLUSIONS: As immigrants continue to seek information online, immigrant SPOs’ websites hold value in increasing the health literacy and health-wellness of immigrants. This research assessed the current state of immigrant SPOs’ websites as information infrastructures and reveals areas for improvement. We recommend SPOs add resources for obtaining healthcare card, accessing primary care, sexual and reproductive, parenting, senior's health, mental wellbeing, and women's health information to their websites. We also recommend websites accommodate ethnic language option to improve navigability for immigrants. Elsevier 2022-09-13 /pmc/articles/PMC9508556/ /pubmed/36164292 http://dx.doi.org/10.1016/j.jmh.2022.100131 Text en © 2022 The Author(s). Published by Elsevier Ltd. https://creativecommons.org/licenses/by-nc-nd/4.0/This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/).
spellingShingle Article
Khalid, Ayisha
Chowdhury, Nashit
Chowdhury, Mohammad ZI
Turin, Tanvir C
Health-wellness resources on Canadian immigrant service provider organizations’ websites: A content, navigability, usability, and credibility analysis towards service & asset mapping
title Health-wellness resources on Canadian immigrant service provider organizations’ websites: A content, navigability, usability, and credibility analysis towards service & asset mapping
title_full Health-wellness resources on Canadian immigrant service provider organizations’ websites: A content, navigability, usability, and credibility analysis towards service & asset mapping
title_fullStr Health-wellness resources on Canadian immigrant service provider organizations’ websites: A content, navigability, usability, and credibility analysis towards service & asset mapping
title_full_unstemmed Health-wellness resources on Canadian immigrant service provider organizations’ websites: A content, navigability, usability, and credibility analysis towards service & asset mapping
title_short Health-wellness resources on Canadian immigrant service provider organizations’ websites: A content, navigability, usability, and credibility analysis towards service & asset mapping
title_sort health-wellness resources on canadian immigrant service provider organizations’ websites: a content, navigability, usability, and credibility analysis towards service & asset mapping
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9508556/
https://www.ncbi.nlm.nih.gov/pubmed/36164292
http://dx.doi.org/10.1016/j.jmh.2022.100131
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