Cargando…

Impact of emotional labour on taking charge to predict employee’s creative and task performance: The moderation of performance-based pay from the lens of self-determination theory

The importance of emotional labouring and performance of frontline service employees, who in their boundary-spanning positions significantly affect service-rendering organisations’ efficiency by their direct communications with customers, continues to increase. However, it is still important to asce...

Descripción completa

Detalles Bibliográficos
Autores principales: Kumar, Nilesh, Liu, Zhiqiang, Flinchbaugh, Carol, Hossain, Md. Yahin, Hossain, Md. Nahin
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Public Library of Science 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9536575/
https://www.ncbi.nlm.nih.gov/pubmed/36201523
http://dx.doi.org/10.1371/journal.pone.0269196

Ejemplares similares