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Does the Personality of Consumers Influence the Assessment of the Experience of Interaction with Social Robots?
In recent years, in response to the effects of Covid-19, there has been an increase in the use of social robots in service organisations, as well as in the number of interactions between consumers and robots. However, it is not clear how consumers are valuing these experiences or what the main drive...
| Autores principales: | , , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
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Springer Netherlands
2022
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9548086/ https://www.ncbi.nlm.nih.gov/pubmed/36247491 http://dx.doi.org/10.1007/s12369-022-00935-5 |