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Shaping the Future of Shared Services Centers: Insights from a Delphi Study About SSC Transformation Towards 2030
In recent years, shared services centers (SSCs) have been central to organizational transformation strategies of many large firms and governments to reduce costs, improve service quality, and innovate services. SSCs are undergoing significant transformations due to the advancement of technologies. T...
| Autores principales: | , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
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Springer US
2022
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9549839/ http://dx.doi.org/10.1007/s13132-022-01072-0 |