Verifying unfamiliar identities: Effects of processing name and face information in the same identity-matching task

Matching the identity of unfamiliar faces is important in applied identity verification tasks, for example when verifying photo ID at border crossings, in secure access areas, or when issuing identity credentials. In these settings, other biographical details—such as name or date of birth on an identity document—are also often compared to existing records, but the impact of these concurrent checks on decisions has not been examined. Here, we asked participants to sequentially compare name, then face information between an ID card and digital records to detect errors. Across four experiments (combined n = 274), despite being told that mismatches between written name pairs and face image pairs were independent, participants were more likely to say that face images matched when names also matched. Across all experiments, we found that this bias was unaffected by the image quality, suggesting that the source of the bias is somewhat independent of perceptual processes. In a final experiment, we show that this decisional bias was found only for name checks, but not when participants were asked to check ID card expiration dates or unrelated object names. We conclude that the bias arises from processing identity information and propose that it operates at the level of unfamiliar person identity representations. Results are interpreted in the context of theoretical models of face processing, and we discuss applied implications. SUPPLEMENTARY INFORMATION: The online version contains supplementary material available at 10.1186/s41235-022-00441-2.