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Satisfaction of psychologically impaired patients with health-care services: A Saudi Arabian perspective

Psychological problems affect a sizable portion of the population, and they require special care. In the current study, we aimed to assess patient satisfaction with the healthcare system at one of the multispecialty hospitals in Riyadh, Saudi Arabia, as well as to identify potential factors that can...

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Autores principales: Alhomrani, Majid, Alsanie, Walaa F., Abdulaziz, Osama, Salih, Magdi M., Alamri, Abdulwahab, Asdaq, Syed Mohammed Basheeruddin, Alamri, Abdulhakeem S.
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Frontiers Media S.A. 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9558901/
https://www.ncbi.nlm.nih.gov/pubmed/36249223
http://dx.doi.org/10.3389/fpubh.2022.1000833
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author Alhomrani, Majid
Alsanie, Walaa F.
Abdulaziz, Osama
Salih, Magdi M.
Alamri, Abdulwahab
Asdaq, Syed Mohammed Basheeruddin
Alamri, Abdulhakeem S.
author_facet Alhomrani, Majid
Alsanie, Walaa F.
Abdulaziz, Osama
Salih, Magdi M.
Alamri, Abdulwahab
Asdaq, Syed Mohammed Basheeruddin
Alamri, Abdulhakeem S.
author_sort Alhomrani, Majid
collection PubMed
description Psychological problems affect a sizable portion of the population, and they require special care. In the current study, we aimed to assess patient satisfaction with the healthcare system at one of the multispecialty hospitals in Riyadh, Saudi Arabia, as well as to identify potential factors that can have an impact on patient satisfaction. A validated pre-tested questionnaire including features to evaluate general hospital services (HS-6 items), nursing services (NS-3 items), pharmacy services (PS-7 items), and a standard patient satisfaction questionnaire (PSQ-18 item) was administered to patients who had been receiving therapy for their psychological disease for the past 3 months. Using binary and multiple regression analysis, the strengths of the associations between sociodemographic factors and patient satisfaction measures were evaluated. The results were expressed as adjusted odds ratios (AOR), which were deemed significant when the P value was < 0.05. Sixty-six percent of the 258 study participants were men, and sixty percent of them were between the ages of 18 and 35 years. The bulk of survey respondents (74%) were employed, married, and well–educated. Our research revealed that those who were employed (AOR, HS-2.5; NS-2.65, PS-2.32), have a higher education (AOR, HS-2.23, NS-2.63, PS-2.82), male gender (AOR, HS-1.12, NS-1.08, PS-1.86) and between the ages of 18 and 35 years (AOR, HS-1.48, NS-1.53, PS-1.67) were more likely to be satisfied with general hospital, nursing, and pharmacy services. Further, those who were married had 1.43 and 1.21 times more chance of satisfaction with the pharmacy and nursing services, respectively, compared to singles. Additionally, those with employment had odds of being satisfied that were 2.4 times higher, highly educated individuals had odds that were 2.1 times higher, participants between the ages of 18 and 35 had odds that were 1.51 times higher, and men had odds that were 1.41 times higher on the patient satisfaction questionnaire scale (PSQ-18). Overall, the study participants' satisfaction with general hospital, nursing, and pharmacy services was 70, 76.3, and 83.3%, respectively, compared to only 61.2% on the PSQ-18. Participants in the survey awarded the hospital amenities, pharmacy services, and nursing care high ratings. The medical care, however, fell short of expectations. The study's findings suggest that action needs to be taken to enhance healthcare system services, particularly in the psychological departments of the medical organization.
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spelling pubmed-95589012022-10-14 Satisfaction of psychologically impaired patients with health-care services: A Saudi Arabian perspective Alhomrani, Majid Alsanie, Walaa F. Abdulaziz, Osama Salih, Magdi M. Alamri, Abdulwahab Asdaq, Syed Mohammed Basheeruddin Alamri, Abdulhakeem S. Front Public Health Public Health Psychological problems affect a sizable portion of the population, and they require special care. In the current study, we aimed to assess patient satisfaction with the healthcare system at one of the multispecialty hospitals in Riyadh, Saudi Arabia, as well as to identify potential factors that can have an impact on patient satisfaction. A validated pre-tested questionnaire including features to evaluate general hospital services (HS-6 items), nursing services (NS-3 items), pharmacy services (PS-7 items), and a standard patient satisfaction questionnaire (PSQ-18 item) was administered to patients who had been receiving therapy for their psychological disease for the past 3 months. Using binary and multiple regression analysis, the strengths of the associations between sociodemographic factors and patient satisfaction measures were evaluated. The results were expressed as adjusted odds ratios (AOR), which were deemed significant when the P value was < 0.05. Sixty-six percent of the 258 study participants were men, and sixty percent of them were between the ages of 18 and 35 years. The bulk of survey respondents (74%) were employed, married, and well–educated. Our research revealed that those who were employed (AOR, HS-2.5; NS-2.65, PS-2.32), have a higher education (AOR, HS-2.23, NS-2.63, PS-2.82), male gender (AOR, HS-1.12, NS-1.08, PS-1.86) and between the ages of 18 and 35 years (AOR, HS-1.48, NS-1.53, PS-1.67) were more likely to be satisfied with general hospital, nursing, and pharmacy services. Further, those who were married had 1.43 and 1.21 times more chance of satisfaction with the pharmacy and nursing services, respectively, compared to singles. Additionally, those with employment had odds of being satisfied that were 2.4 times higher, highly educated individuals had odds that were 2.1 times higher, participants between the ages of 18 and 35 had odds that were 1.51 times higher, and men had odds that were 1.41 times higher on the patient satisfaction questionnaire scale (PSQ-18). Overall, the study participants' satisfaction with general hospital, nursing, and pharmacy services was 70, 76.3, and 83.3%, respectively, compared to only 61.2% on the PSQ-18. Participants in the survey awarded the hospital amenities, pharmacy services, and nursing care high ratings. The medical care, however, fell short of expectations. The study's findings suggest that action needs to be taken to enhance healthcare system services, particularly in the psychological departments of the medical organization. Frontiers Media S.A. 2022-09-29 /pmc/articles/PMC9558901/ /pubmed/36249223 http://dx.doi.org/10.3389/fpubh.2022.1000833 Text en Copyright © 2022 Alhomrani, Alsanie, Abdulaziz, Salih, Alamri, Asdaq and Alamri. https://creativecommons.org/licenses/by/4.0/This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction in other forums is permitted, provided the original author(s) and the copyright owner(s) are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.
spellingShingle Public Health
Alhomrani, Majid
Alsanie, Walaa F.
Abdulaziz, Osama
Salih, Magdi M.
Alamri, Abdulwahab
Asdaq, Syed Mohammed Basheeruddin
Alamri, Abdulhakeem S.
Satisfaction of psychologically impaired patients with health-care services: A Saudi Arabian perspective
title Satisfaction of psychologically impaired patients with health-care services: A Saudi Arabian perspective
title_full Satisfaction of psychologically impaired patients with health-care services: A Saudi Arabian perspective
title_fullStr Satisfaction of psychologically impaired patients with health-care services: A Saudi Arabian perspective
title_full_unstemmed Satisfaction of psychologically impaired patients with health-care services: A Saudi Arabian perspective
title_short Satisfaction of psychologically impaired patients with health-care services: A Saudi Arabian perspective
title_sort satisfaction of psychologically impaired patients with health-care services: a saudi arabian perspective
topic Public Health
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9558901/
https://www.ncbi.nlm.nih.gov/pubmed/36249223
http://dx.doi.org/10.3389/fpubh.2022.1000833
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