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Development process of artificial intelligence based chatbot to support and promote mental wellbeing in sparsely populated areas of five European countries

INTRODUCTION: In many countries, people face problems regarding access to care, 24/7 support and evidence-based support. Digital interventions and services, such as chatbots, can be one option to tackle these challenges. There is a lack knowledge regarding how mental health chatbots are developed an...

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Autores principales: Kuosmanen, L., Vartiainen, A.-K., Nieminen, H., Kostenius, C., Bond, R., Mulvenna, M., Potts, C., Ennis, E., Malcolm, M., Vakaloudis, A., Cahill, B., Dhanapala, I.
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Cambridge University Press 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9562391/
http://dx.doi.org/10.1192/j.eurpsy.2022.446
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author Kuosmanen, L.
Vartiainen, A.-K.
Nieminen, H.
Kostenius, C.
Bond, R.
Mulvenna, M.
Potts, C.
Ennis, E.
Malcolm, M.
Vakaloudis, A.
Cahill, B.
Dhanapala, I.
author_facet Kuosmanen, L.
Vartiainen, A.-K.
Nieminen, H.
Kostenius, C.
Bond, R.
Mulvenna, M.
Potts, C.
Ennis, E.
Malcolm, M.
Vakaloudis, A.
Cahill, B.
Dhanapala, I.
author_sort Kuosmanen, L.
collection PubMed
description INTRODUCTION: In many countries, people face problems regarding access to care, 24/7 support and evidence-based support. Digital interventions and services, such as chatbots, can be one option to tackle these challenges. There is a lack knowledge regarding how mental health chatbots are developed and how to ensure that there is collaboration between mental health and digital technology experts and users. OBJECTIVES: This presentation describes the phases of the development for the ChatPal mental health and wellbeing chatbot. METHODS: Development process was conducted in five and with four different languages. First, using an electronic survey for mental health professionals (n =190) we screened how familiar they are with chatbots and how they evaluated their potential. Second, university students and staff, mental health professionals and service users (n=78) participated in workshops to design the chatbot content. Finally, the content and scripts of chatbot were written in multi-professional and multi-national collaboration. RESULTS: ChatPal is based on the PERMAH model of positive psychology and on the idea that we all have mental health which needs boosting and support from time to time. ChatPal includes relevant mental health information, exercises, mood diaries and simple monitoring and self-care tools. Based on preliminary evaluations, the ChatPal chatbot offers an option to offer support in areas where other mental health services are lacking or are insufficient. CONCLUSIONS: ChatPal is already freely available in application stores and first scientific trials are have started. Preliminary results of 4-week and subsequent 12-week in-the-wild trials will be in place at the time of EPA 2022 conference. DISCLOSURE: No significant relationships.
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spelling pubmed-95623912022-10-17 Development process of artificial intelligence based chatbot to support and promote mental wellbeing in sparsely populated areas of five European countries Kuosmanen, L. Vartiainen, A.-K. Nieminen, H. Kostenius, C. Bond, R. Mulvenna, M. Potts, C. Ennis, E. Malcolm, M. Vakaloudis, A. Cahill, B. Dhanapala, I. Eur Psychiatry Abstract INTRODUCTION: In many countries, people face problems regarding access to care, 24/7 support and evidence-based support. Digital interventions and services, such as chatbots, can be one option to tackle these challenges. There is a lack knowledge regarding how mental health chatbots are developed and how to ensure that there is collaboration between mental health and digital technology experts and users. OBJECTIVES: This presentation describes the phases of the development for the ChatPal mental health and wellbeing chatbot. METHODS: Development process was conducted in five and with four different languages. First, using an electronic survey for mental health professionals (n =190) we screened how familiar they are with chatbots and how they evaluated their potential. Second, university students and staff, mental health professionals and service users (n=78) participated in workshops to design the chatbot content. Finally, the content and scripts of chatbot were written in multi-professional and multi-national collaboration. RESULTS: ChatPal is based on the PERMAH model of positive psychology and on the idea that we all have mental health which needs boosting and support from time to time. ChatPal includes relevant mental health information, exercises, mood diaries and simple monitoring and self-care tools. Based on preliminary evaluations, the ChatPal chatbot offers an option to offer support in areas where other mental health services are lacking or are insufficient. CONCLUSIONS: ChatPal is already freely available in application stores and first scientific trials are have started. Preliminary results of 4-week and subsequent 12-week in-the-wild trials will be in place at the time of EPA 2022 conference. DISCLOSURE: No significant relationships. Cambridge University Press 2022-09-01 /pmc/articles/PMC9562391/ http://dx.doi.org/10.1192/j.eurpsy.2022.446 Text en © The Author(s) 2022 https://creativecommons.org/licenses/by/4.0/This is an Open Access article, distributed under the terms of the Creative Commons Attribution licence (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted re-use, distribution, and reproduction in any medium, provided the original work is properly cited.
spellingShingle Abstract
Kuosmanen, L.
Vartiainen, A.-K.
Nieminen, H.
Kostenius, C.
Bond, R.
Mulvenna, M.
Potts, C.
Ennis, E.
Malcolm, M.
Vakaloudis, A.
Cahill, B.
Dhanapala, I.
Development process of artificial intelligence based chatbot to support and promote mental wellbeing in sparsely populated areas of five European countries
title Development process of artificial intelligence based chatbot to support and promote mental wellbeing in sparsely populated areas of five European countries
title_full Development process of artificial intelligence based chatbot to support and promote mental wellbeing in sparsely populated areas of five European countries
title_fullStr Development process of artificial intelligence based chatbot to support and promote mental wellbeing in sparsely populated areas of five European countries
title_full_unstemmed Development process of artificial intelligence based chatbot to support and promote mental wellbeing in sparsely populated areas of five European countries
title_short Development process of artificial intelligence based chatbot to support and promote mental wellbeing in sparsely populated areas of five European countries
title_sort development process of artificial intelligence based chatbot to support and promote mental wellbeing in sparsely populated areas of five european countries
topic Abstract
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9562391/
http://dx.doi.org/10.1192/j.eurpsy.2022.446
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