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Making It Work: The Experiences of Delivering a Community Mental Health Service during the COVID-19 Pandemic

The COVID-19 pandemic forced rapid innovative change to healthcare delivery. Understanding the unique challenges faced by staff may contribute to different approaches when managing future pandemics. Qualitative interviews were conducted with 21 staff from a Community Mental Health Team in the North...

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Detalles Bibliográficos
Autores principales: Burton, Leanne, Wall, Abbie, Perkins, Elizabeth
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9564938/
https://www.ncbi.nlm.nih.gov/pubmed/36231359
http://dx.doi.org/10.3390/ijerph191912056
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author Burton, Leanne
Wall, Abbie
Perkins, Elizabeth
author_facet Burton, Leanne
Wall, Abbie
Perkins, Elizabeth
author_sort Burton, Leanne
collection PubMed
description The COVID-19 pandemic forced rapid innovative change to healthcare delivery. Understanding the unique challenges faced by staff may contribute to different approaches when managing future pandemics. Qualitative interviews were conducted with 21 staff from a Community Mental Health Team in the North West of England, UK, three months after the first wave of the pandemic. Thematic analysis was used to examine data reporting the challenges arising when working to deliver a service during the pandemic. Data is discussed under four headings; “senior trust managers trying to make it work”, “individuals making it work”, “making it work as a team”, and “making it work through working at home”. Clear communication was essential to ensure adherence to guidelines while providing safe care delivery. The initial response to the pandemic involved the imposition of boundaries on staff by senior leadership to ensure that vulnerable service users received a service while maintaining staff safety. The data raises questions about how boundaries were determined, the communication methods employed, and whether the same outcome could have been achieved through involving staff more in decision-making processes. Findings could be used to design interventions to support mental health staff working to deliver community services during future crises.
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spelling pubmed-95649382022-10-15 Making It Work: The Experiences of Delivering a Community Mental Health Service during the COVID-19 Pandemic Burton, Leanne Wall, Abbie Perkins, Elizabeth Int J Environ Res Public Health Article The COVID-19 pandemic forced rapid innovative change to healthcare delivery. Understanding the unique challenges faced by staff may contribute to different approaches when managing future pandemics. Qualitative interviews were conducted with 21 staff from a Community Mental Health Team in the North West of England, UK, three months after the first wave of the pandemic. Thematic analysis was used to examine data reporting the challenges arising when working to deliver a service during the pandemic. Data is discussed under four headings; “senior trust managers trying to make it work”, “individuals making it work”, “making it work as a team”, and “making it work through working at home”. Clear communication was essential to ensure adherence to guidelines while providing safe care delivery. The initial response to the pandemic involved the imposition of boundaries on staff by senior leadership to ensure that vulnerable service users received a service while maintaining staff safety. The data raises questions about how boundaries were determined, the communication methods employed, and whether the same outcome could have been achieved through involving staff more in decision-making processes. Findings could be used to design interventions to support mental health staff working to deliver community services during future crises. MDPI 2022-09-23 /pmc/articles/PMC9564938/ /pubmed/36231359 http://dx.doi.org/10.3390/ijerph191912056 Text en © 2022 by the authors. https://creativecommons.org/licenses/by/4.0/Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/).
spellingShingle Article
Burton, Leanne
Wall, Abbie
Perkins, Elizabeth
Making It Work: The Experiences of Delivering a Community Mental Health Service during the COVID-19 Pandemic
title Making It Work: The Experiences of Delivering a Community Mental Health Service during the COVID-19 Pandemic
title_full Making It Work: The Experiences of Delivering a Community Mental Health Service during the COVID-19 Pandemic
title_fullStr Making It Work: The Experiences of Delivering a Community Mental Health Service during the COVID-19 Pandemic
title_full_unstemmed Making It Work: The Experiences of Delivering a Community Mental Health Service during the COVID-19 Pandemic
title_short Making It Work: The Experiences of Delivering a Community Mental Health Service during the COVID-19 Pandemic
title_sort making it work: the experiences of delivering a community mental health service during the covid-19 pandemic
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9564938/
https://www.ncbi.nlm.nih.gov/pubmed/36231359
http://dx.doi.org/10.3390/ijerph191912056
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