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Women’s Satisfaction With Telehealth Services During The COVID-19 Pandemic: Cross-sectional Survey Study

BACKGROUND: Since March 2020, the need to reduce patients’ exposure to COVID-19 has resulted in a large-scale pivot to telehealth service delivery. Although studies report that pregnant women have been generally satisfied with their prenatal telehealth experiences during the pandemic, less is known...

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Autores principales: Mittone, Diletta F, Bailey, Caitlin P, Eddy, Ebony L, Napolitano, Melissa A, Vyas, Amita
Formato: Online Artículo Texto
Lenguaje:English
Publicado: JMIR Publications 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9578520/
https://www.ncbi.nlm.nih.gov/pubmed/36125862
http://dx.doi.org/10.2196/41356
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author Mittone, Diletta F
Bailey, Caitlin P
Eddy, Ebony L
Napolitano, Melissa A
Vyas, Amita
author_facet Mittone, Diletta F
Bailey, Caitlin P
Eddy, Ebony L
Napolitano, Melissa A
Vyas, Amita
author_sort Mittone, Diletta F
collection PubMed
description BACKGROUND: Since March 2020, the need to reduce patients’ exposure to COVID-19 has resulted in a large-scale pivot to telehealth service delivery. Although studies report that pregnant women have been generally satisfied with their prenatal telehealth experiences during the pandemic, less is known about telehealth satisfaction among postpartum women. OBJECTIVE: This study examined telehealth satisfaction among both pregnant and recently pregnant women during the COVID-19 pandemic, to determine whether demographic factors (ie, race, age, marital status, education level, household income, and employment status) are associated with telehealth satisfaction in this population. METHODS: A web-based cross-sectional survey designed to capture data on health-related behaviors and health care experiences of pregnant and recently pregnant women in the United States was disseminated in Spring 2022. Eligible participants were at least 18 years old, identified as a woman, and were currently pregnant or had been pregnant in the last 3 years. RESULTS: In the final analytic sample of N=403, the mean telehealth satisfaction score was 3.97 (SD 0.66; score range 1-5). In adjusted linear regression models, being aged 35-44 years (vs 18-24 years), having an annual income of ≥ US $100,000 (vs < US $50,000), and being recently (vs currently) pregnant were associated with greater telehealth satisfaction (P≤.049). CONCLUSIONS: Although perinatal women are generally satisfied with telehealth, disparities exist. Specifically, being aged 18-24 years, having an annual income of < US $50,000, and being currently pregnant were associated with lower telehealth satisfaction. It is critical that public health policies or programs consider these factors, especially if the expanded use of telehealth is to persist beyond the pandemic.
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spelling pubmed-95785202022-10-19 Women’s Satisfaction With Telehealth Services During The COVID-19 Pandemic: Cross-sectional Survey Study Mittone, Diletta F Bailey, Caitlin P Eddy, Ebony L Napolitano, Melissa A Vyas, Amita JMIR Pediatr Parent Original Paper BACKGROUND: Since March 2020, the need to reduce patients’ exposure to COVID-19 has resulted in a large-scale pivot to telehealth service delivery. Although studies report that pregnant women have been generally satisfied with their prenatal telehealth experiences during the pandemic, less is known about telehealth satisfaction among postpartum women. OBJECTIVE: This study examined telehealth satisfaction among both pregnant and recently pregnant women during the COVID-19 pandemic, to determine whether demographic factors (ie, race, age, marital status, education level, household income, and employment status) are associated with telehealth satisfaction in this population. METHODS: A web-based cross-sectional survey designed to capture data on health-related behaviors and health care experiences of pregnant and recently pregnant women in the United States was disseminated in Spring 2022. Eligible participants were at least 18 years old, identified as a woman, and were currently pregnant or had been pregnant in the last 3 years. RESULTS: In the final analytic sample of N=403, the mean telehealth satisfaction score was 3.97 (SD 0.66; score range 1-5). In adjusted linear regression models, being aged 35-44 years (vs 18-24 years), having an annual income of ≥ US $100,000 (vs < US $50,000), and being recently (vs currently) pregnant were associated with greater telehealth satisfaction (P≤.049). CONCLUSIONS: Although perinatal women are generally satisfied with telehealth, disparities exist. Specifically, being aged 18-24 years, having an annual income of < US $50,000, and being currently pregnant were associated with lower telehealth satisfaction. It is critical that public health policies or programs consider these factors, especially if the expanded use of telehealth is to persist beyond the pandemic. JMIR Publications 2022-10-14 /pmc/articles/PMC9578520/ /pubmed/36125862 http://dx.doi.org/10.2196/41356 Text en ©Diletta F Mittone, Caitlin P Bailey, Ebony L Eddy, Melissa A Napolitano, Amita Vyas. Originally published in JMIR Pediatrics and Parenting (https://pediatrics.jmir.org), 14.10.2022. https://creativecommons.org/licenses/by/4.0/This is an open-access article distributed under the terms of the Creative Commons Attribution License (https://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work, first published in JMIR Pediatrics and Parenting, is properly cited. The complete bibliographic information, a link to the original publication on https://pediatrics.jmir.org, as well as this copyright and license information must be included.
spellingShingle Original Paper
Mittone, Diletta F
Bailey, Caitlin P
Eddy, Ebony L
Napolitano, Melissa A
Vyas, Amita
Women’s Satisfaction With Telehealth Services During The COVID-19 Pandemic: Cross-sectional Survey Study
title Women’s Satisfaction With Telehealth Services During The COVID-19 Pandemic: Cross-sectional Survey Study
title_full Women’s Satisfaction With Telehealth Services During The COVID-19 Pandemic: Cross-sectional Survey Study
title_fullStr Women’s Satisfaction With Telehealth Services During The COVID-19 Pandemic: Cross-sectional Survey Study
title_full_unstemmed Women’s Satisfaction With Telehealth Services During The COVID-19 Pandemic: Cross-sectional Survey Study
title_short Women’s Satisfaction With Telehealth Services During The COVID-19 Pandemic: Cross-sectional Survey Study
title_sort women’s satisfaction with telehealth services during the covid-19 pandemic: cross-sectional survey study
topic Original Paper
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9578520/
https://www.ncbi.nlm.nih.gov/pubmed/36125862
http://dx.doi.org/10.2196/41356
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