The effects of empathy by caregivers on healthcare service satisfaction

Healthcare service satisfaction focuses not only on the patients but also on the caregivers’ perspectives. This study explored how caregivers’ empathy toward patients affects their satisfaction with healthcare services through an electroencephalography (EEG) experiment. EEG mu rhythm was used as the...

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Detalles Bibliográficos
Autores principales: Wang, Xiaoyi, Wang, Ruining, Sheng, Feng, Chen, Leyi
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Frontiers Media S.A. 2022
Materias:
Psychology
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9582974/
https://www.ncbi.nlm.nih.gov/pubmed/36275215
http://dx.doi.org/10.3389/fpsyg.2022.912076
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author Wang, Xiaoyi
Wang, Ruining
Sheng, Feng
Chen, Leyi
author_facet Wang, Xiaoyi
Wang, Ruining
Sheng, Feng
Chen, Leyi
author_sort Wang, Xiaoyi
collection PubMed
description Healthcare service satisfaction focuses not only on the patients but also on the caregivers’ perspectives. This study explored how caregivers’ empathy toward patients affects their satisfaction with healthcare services through an electroencephalography (EEG) experiment. EEG mu rhythm was used as the neural indicator to reflect empathy. The results showed that empathy reduces caregivers’ evaluation of healthcare service satisfaction because they share suffering with the patients. However, implementing physician–patient communication through a process-based informed consent (IC), compared to an event-based IC, can effectively alleviate such adverse effects.
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spelling pubmed-95829742022-10-21 The effects of empathy by caregivers on healthcare service satisfaction Wang, Xiaoyi Wang, Ruining Sheng, Feng Chen, Leyi Front Psychol Psychology Healthcare service satisfaction focuses not only on the patients but also on the caregivers’ perspectives. This study explored how caregivers’ empathy toward patients affects their satisfaction with healthcare services through an electroencephalography (EEG) experiment. EEG mu rhythm was used as the neural indicator to reflect empathy. The results showed that empathy reduces caregivers’ evaluation of healthcare service satisfaction because they share suffering with the patients. However, implementing physician–patient communication through a process-based informed consent (IC), compared to an event-based IC, can effectively alleviate such adverse effects. Frontiers Media S.A. 2022-10-06 /pmc/articles/PMC9582974/ /pubmed/36275215 http://dx.doi.org/10.3389/fpsyg.2022.912076 Text en Copyright © 2022 Wang, Wang, Sheng and Chen. https://creativecommons.org/licenses/by/4.0/This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction in other forums is permitted, provided the original author(s) and the copyright owner(s) are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.
spellingShingle Psychology
Wang, Xiaoyi
Wang, Ruining
Sheng, Feng
Chen, Leyi
The effects of empathy by caregivers on healthcare service satisfaction
title The effects of empathy by caregivers on healthcare service satisfaction
title_full The effects of empathy by caregivers on healthcare service satisfaction
title_fullStr The effects of empathy by caregivers on healthcare service satisfaction
title_full_unstemmed The effects of empathy by caregivers on healthcare service satisfaction
title_short The effects of empathy by caregivers on healthcare service satisfaction
title_sort effects of empathy by caregivers on healthcare service satisfaction
topic Psychology
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9582974/
https://www.ncbi.nlm.nih.gov/pubmed/36275215
http://dx.doi.org/10.3389/fpsyg.2022.912076
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