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Consumers and service robots: Power relationships amid COVID-19 pandemic

Robotics significantly influence retail and consumer services. The COVID-19 pandemic further amplified the rise of service robots (SRs) through social distancing measures. While robots are embraced widely by retailers and service providers, consumers’ interaction with SRs remains an intriguing avenu...

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Detalles Bibliográficos
Autores principales:	Merdin-Uygur, Ezgi, Ozturkcan, Selcen
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	The Author(s). Published by Elsevier Ltd. 2023
Materias:	Article
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9597570/ http://dx.doi.org/10.1016/j.jretconser.2022.103174

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