Motivation by, Perceived Quality of and Satisfaction with Sports Services among Young Athletes: A Psychological Approach

The aim was to assess the psychological approach of young athletes to sports services in terms of motivation, perceived quality and satisfaction. A total of 307 adolescents (55.7% male and 44.3% female) between 12 and 18 years old participated. Three questionnaires were applied: an ad hoc questionnaire, the Self-Report of Motivation to Practice Physical Exercise (AMPEF) and the Questionnaire for the Evaluation of Sports Services (EPOD2). A descriptive, cross-sectional study was conducted, applying regression analysis to determine the predictive nature of the factors in the questionnaires. Individual sports players and non-competitors rated the motivational factors lower than those who practised collective sports and competed, and the results were reversed with regard to the perceived quality of, satisfaction with and value of the service. They valued human and personal treatment more highly, correlating it moderately and positively with service value (r = 0.422 for the monitor and r = 0.442 for the organisation’s staff) and satisfaction (r = 0.43 for the monitor and r = 0.552 for the organisation’s staff). Satisfaction was a negative predictor of extrinsic motivation, and vice versa (β = −0.207 and β = −0.143). Young athletes, in general, have an orientation towards intrinsic motivation and therefore a low tendency towards sports dropout.