The changing face of HR professionals’ expectations amidst COVID-19: a comparison in between Sri Lanka and foreign context

The COVID-19 has brought significant transformation to organizations throughout the world in expediting the sudden transition to digital business operations for business continuity. Thus, businesses need to examine the expectations of Human Resource (HR) professionals to adapt to the unexpected changes aroused by the novel COVID-19 pandemic. The study aimed to compare HR professionals’ expectations from the workplace in Sri Lanka and foreign countries during the COVID-19 pandemic. The researchers utilized the qualitative research method and applied the thematic analysis in order to analyze the gathered data from 28 semi-structured interviews. According to the findings, HR professionals in Sri Lanka anticipate returning to work at office premises, and if this work transition continues in the future, they expect more incentives and strategies for work-life balance. In contrast, HR professionals in foreign countries anticipate a hybrid work culture with employee wellbeing sessions. Accordingly, the study implies that organizations should facilitate the expected requirements to continue work in the current and future crises. The HR policymakers will be able to carry out more precise planning activities in the future when developing policies related to managing HR functions in crises.