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Exploring the antecedents of customers’ willingness to use service robots in restaurants

This study examines the willingness of customers to accept, and their intention to recommend, the services provided by service robots in restaurants. A mixed-methods research approach was taken to evaluate a theoretical model based on behavioural reasoning theory (BRT). The results demonstrated the...

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Detalles Bibliográficos
Autores principales: Molinillo, Sebastian, Rejón-Guardia, Francisco, Anaya-Sánchez, Rafael
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Springer Berlin Heidelberg 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9628411/
http://dx.doi.org/10.1007/s11628-022-00509-5

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