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Crisis management research (1985–2020) in the hospitality and tourism industry: A review and research agenda

The global tourism industry has already suffered an enormous loss due to COVID-19 (Coronavirus Disease 2019) in 2020. Crisis management, including disaster management and risk management, has been becoming a hot topic for organisations in the hospitality and tourism industry. This study aims to inve...

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Detalles Bibliográficos
Autores principales: Wut, Tai Ming, Xu, Jing (Bill), Wong, Shun-mun
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Elsevier Ltd. 2021
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9630659/
https://www.ncbi.nlm.nih.gov/pubmed/36345489
http://dx.doi.org/10.1016/j.tourman.2021.104307
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author Wut, Tai Ming
Xu, Jing (Bill)
Wong, Shun-mun
author_facet Wut, Tai Ming
Xu, Jing (Bill)
Wong, Shun-mun
author_sort Wut, Tai Ming
collection PubMed
description The global tourism industry has already suffered an enormous loss due to COVID-19 (Coronavirus Disease 2019) in 2020. Crisis management, including disaster management and risk management, has been becoming a hot topic for organisations in the hospitality and tourism industry. This study aims to investigate relevant research domains in the hospitality and tourism industry context. To understand how crisis management practices have been adopted in the industry, the authors reviewed 512 articles including 79 papers on COVID-19, spanning 36 years, between 1985 and 2020. The findings showed that the research focus of crisis management, crisis impact and recovery, as well as risk management, risk perception and disaster management dominated mainstream crisis management research. Look back the past decade (2010 to present), health-related crisis (including COVID-19), social media, political disturbances and terrorism themes are the biggest trends. This paper proposed a new conceptual framework for future research agenda of crisis management in the hospitality and tourism industry. Besides, ten possible further research areas were also suggested in a TCM (theory-context-method) model: the theories of crisis prevention and preparedness, risk communication, crisis management education and training, risk assessment, and crisis events in the contexts of COVID-19, data privacy in hospitality and tourism, political-related crisis events, digital media, and alternative analytical methods and approaches. In addition, specific research questions in these future research areas were also presented in this paper.
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spelling pubmed-96306592022-11-03 Crisis management research (1985–2020) in the hospitality and tourism industry: A review and research agenda Wut, Tai Ming Xu, Jing (Bill) Wong, Shun-mun Tour Manag Progress in Tourism Management The global tourism industry has already suffered an enormous loss due to COVID-19 (Coronavirus Disease 2019) in 2020. Crisis management, including disaster management and risk management, has been becoming a hot topic for organisations in the hospitality and tourism industry. This study aims to investigate relevant research domains in the hospitality and tourism industry context. To understand how crisis management practices have been adopted in the industry, the authors reviewed 512 articles including 79 papers on COVID-19, spanning 36 years, between 1985 and 2020. The findings showed that the research focus of crisis management, crisis impact and recovery, as well as risk management, risk perception and disaster management dominated mainstream crisis management research. Look back the past decade (2010 to present), health-related crisis (including COVID-19), social media, political disturbances and terrorism themes are the biggest trends. This paper proposed a new conceptual framework for future research agenda of crisis management in the hospitality and tourism industry. Besides, ten possible further research areas were also suggested in a TCM (theory-context-method) model: the theories of crisis prevention and preparedness, risk communication, crisis management education and training, risk assessment, and crisis events in the contexts of COVID-19, data privacy in hospitality and tourism, political-related crisis events, digital media, and alternative analytical methods and approaches. In addition, specific research questions in these future research areas were also presented in this paper. Elsevier Ltd. 2021-08 2021-03-03 /pmc/articles/PMC9630659/ /pubmed/36345489 http://dx.doi.org/10.1016/j.tourman.2021.104307 Text en © 2021 Elsevier Ltd. All rights reserved. Since January 2020 Elsevier has created a COVID-19 resource centre with free information in English and Mandarin on the novel coronavirus COVID-19. The COVID-19 resource centre is hosted on Elsevier Connect, the company's public news and information website. Elsevier hereby grants permission to make all its COVID-19-related research that is available on the COVID-19 resource centre - including this research content - immediately available in PubMed Central and other publicly funded repositories, such as the WHO COVID database with rights for unrestricted research re-use and analyses in any form or by any means with acknowledgement of the original source. These permissions are granted for free by Elsevier for as long as the COVID-19 resource centre remains active.
spellingShingle Progress in Tourism Management
Wut, Tai Ming
Xu, Jing (Bill)
Wong, Shun-mun
Crisis management research (1985–2020) in the hospitality and tourism industry: A review and research agenda
title Crisis management research (1985–2020) in the hospitality and tourism industry: A review and research agenda
title_full Crisis management research (1985–2020) in the hospitality and tourism industry: A review and research agenda
title_fullStr Crisis management research (1985–2020) in the hospitality and tourism industry: A review and research agenda
title_full_unstemmed Crisis management research (1985–2020) in the hospitality and tourism industry: A review and research agenda
title_short Crisis management research (1985–2020) in the hospitality and tourism industry: A review and research agenda
title_sort crisis management research (1985–2020) in the hospitality and tourism industry: a review and research agenda
topic Progress in Tourism Management
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9630659/
https://www.ncbi.nlm.nih.gov/pubmed/36345489
http://dx.doi.org/10.1016/j.tourman.2021.104307
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