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It is a relay not a sprint! Evolving co-design in a digital and virtual environment: neighbourhood services for elders
There is an emerging body of research on the co-design of public services, including co-design with vulnerable adults. However, what has been less explored has been the impact of digital technology and virtual environments upon the co-design process in this context. This paper analyses the contingen...
Autores principales: | , , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
Springer Nature Singapore
2022
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9632595/ http://dx.doi.org/10.1007/s43508-022-00053-y |
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author | Osborne, Stephen Powell, Madeline Cucciniello, Maria Macfarlane, Joanne |
author_facet | Osborne, Stephen Powell, Madeline Cucciniello, Maria Macfarlane, Joanne |
author_sort | Osborne, Stephen |
collection | PubMed |
description | There is an emerging body of research on the co-design of public services, including co-design with vulnerable adults. However, what has been less explored has been the impact of digital technology and virtual environments upon the co-design process in this context. This paper analyses the contingencies of virtual co-design through a case study of a project to develop supportive local communities for vulnerable elderly people. This project was initially planned to use traditional co-design methods within a face-to-face environment, in the context of the local public service ecosystem. The CoVid-19 pandemic made this impossible. Consequently, an innovative approach to co-design was developed that shifted the process from a face-to-face to a virtual environment. This exploratory paper reports and evaluates this approach and its implications for the future of the theory and practice of the co-design of public services for vulnerable adults. Theoretically the paper evolves a model of co-design in a virtual space that is embedded within a public service ecosystem framework of value creation. At a practice level, the paper provides insight into the strategic and operational management of co-creation in a virtual space. It evolves the ‘Relay’ model of asynchronous co-creation across time and considers it key contingencies. |
format | Online Article Text |
id | pubmed-9632595 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2022 |
publisher | Springer Nature Singapore |
record_format | MEDLINE/PubMed |
spelling | pubmed-96325952022-11-04 It is a relay not a sprint! Evolving co-design in a digital and virtual environment: neighbourhood services for elders Osborne, Stephen Powell, Madeline Cucciniello, Maria Macfarlane, Joanne GPPG Research Article There is an emerging body of research on the co-design of public services, including co-design with vulnerable adults. However, what has been less explored has been the impact of digital technology and virtual environments upon the co-design process in this context. This paper analyses the contingencies of virtual co-design through a case study of a project to develop supportive local communities for vulnerable elderly people. This project was initially planned to use traditional co-design methods within a face-to-face environment, in the context of the local public service ecosystem. The CoVid-19 pandemic made this impossible. Consequently, an innovative approach to co-design was developed that shifted the process from a face-to-face to a virtual environment. This exploratory paper reports and evaluates this approach and its implications for the future of the theory and practice of the co-design of public services for vulnerable adults. Theoretically the paper evolves a model of co-design in a virtual space that is embedded within a public service ecosystem framework of value creation. At a practice level, the paper provides insight into the strategic and operational management of co-creation in a virtual space. It evolves the ‘Relay’ model of asynchronous co-creation across time and considers it key contingencies. Springer Nature Singapore 2022-11-03 2022 /pmc/articles/PMC9632595/ http://dx.doi.org/10.1007/s43508-022-00053-y Text en © The Author(s) 2022 https://creativecommons.org/licenses/by/4.0/Open AccessThis article is licensed under a Creative Commons Attribution 4.0 International License, which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons licence, and indicate if changes were made. The images or other third party material in this article are included in the article's Creative Commons licence, unless indicated otherwise in a credit line to the material. If material is not included in the article's Creative Commons licence and your intended use is not permitted by statutory regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder. To view a copy of this licence, visit http://creativecommons.org/licenses/by/4.0/ (https://creativecommons.org/licenses/by/4.0/) . |
spellingShingle | Research Article Osborne, Stephen Powell, Madeline Cucciniello, Maria Macfarlane, Joanne It is a relay not a sprint! Evolving co-design in a digital and virtual environment: neighbourhood services for elders |
title | It is a relay not a sprint! Evolving co-design in a digital and virtual environment: neighbourhood services for elders |
title_full | It is a relay not a sprint! Evolving co-design in a digital and virtual environment: neighbourhood services for elders |
title_fullStr | It is a relay not a sprint! Evolving co-design in a digital and virtual environment: neighbourhood services for elders |
title_full_unstemmed | It is a relay not a sprint! Evolving co-design in a digital and virtual environment: neighbourhood services for elders |
title_short | It is a relay not a sprint! Evolving co-design in a digital and virtual environment: neighbourhood services for elders |
title_sort | it is a relay not a sprint! evolving co-design in a digital and virtual environment: neighbourhood services for elders |
topic | Research Article |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9632595/ http://dx.doi.org/10.1007/s43508-022-00053-y |
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