Evaluating the sustainability of smart technology applications in healthcare after the COVID-19 pandemic: A hybridising subjective and objective fuzzy group decision-making approach with explainable artificial intelligence

During the COVID-19 pandemic, some smart technology applications were more effective than had been expected, whereas some others did not achieve satisfactory performance. Consequently, whether smart technology applications in healthcare are sustainable is a question that warrants investigation. To address this question, a hybridising subjective and objective fuzzy group decision-making approach with explainable artificial intelligence was proposed in this study and then used to evaluate the sustainability of smart technology applications in healthcare. The contribution of this research is its subjective evaluation of the sustainability of smart technology applications followed by correction of the evaluation outcome on the basis of the applications’ objective performance during the COVID-19 pandemic. To this end, a fuzzy nonlinear programming model was formulated and optimised. In addition, the impact of several major global events that occurred during the pandemic on the sustainability of smart technology applications was considered. The proposed methodology was applied to evaluate the sustainability levels of eight smart technology applications in healthcare. According to the experimental results, three applications—namely healthcare apps, smartwatches, and remote temperature scanners—are expected to be highly sustainable in healthcare, whereas one application, namely smart clothing, is not.