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Challenges for ATM management in times of market variability caused by the COVID-19 pandemic crisi

One of the most important issues related to the management of an Automatic Teller Machine (ATM) network is the correct forecasting of the demand for cash. Typically, this demand, expressed as the value or number of ATM withdrawals, has some regularities that can be used to evaluate future values for...

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Autores principales: Suder, Marcin, Wójtowicz, Tomasz, Kusa, Rafał, Gurgul, Henryk
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Springer Berlin Heidelberg 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9648898/
https://www.ncbi.nlm.nih.gov/pubmed/36406152
http://dx.doi.org/10.1007/s10100-022-00816-2
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author Suder, Marcin
Wójtowicz, Tomasz
Kusa, Rafał
Gurgul, Henryk
author_facet Suder, Marcin
Wójtowicz, Tomasz
Kusa, Rafał
Gurgul, Henryk
author_sort Suder, Marcin
collection PubMed
description One of the most important issues related to the management of an Automatic Teller Machine (ATM) network is the correct forecasting of the demand for cash. Typically, this demand, expressed as the value or number of ATM withdrawals, has some regularities that can be used to evaluate future values for these variables. However, forecasting becomes a challenge when a crisis occurs that could affect the behavior of ATM users. In this context, it is important to identify how the development of the crisis and the various information concerning it may affect people’s attitudes to cash. This study aims to examine the impact of the COVID-19 pandemic on the behavior of ATM customers. On the basis of daily data from 81 ATMs, we analyze the changes in the value and number of withdrawals just before and during the COVID-19 pandemic in Poland. An event study analysis allows us to determine precisely the moments in which changes in user behavior took place. This means that it is also possible to examine the reaction of ATM users to the announcement and implementation of the pandemic restrictions, and to determine the factors that had an impact on the change in people’s attitude to cash. Such a study is also important from a sociological point of view, as it enables one to understand people’s reactions to the emerging crisis. Hence, its results may be useful not only for managers of ATM networks, but also for various authorities and policy makers.
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spelling pubmed-96488982022-11-14 Challenges for ATM management in times of market variability caused by the COVID-19 pandemic crisi Suder, Marcin Wójtowicz, Tomasz Kusa, Rafał Gurgul, Henryk Cent Eur J Oper Res Article One of the most important issues related to the management of an Automatic Teller Machine (ATM) network is the correct forecasting of the demand for cash. Typically, this demand, expressed as the value or number of ATM withdrawals, has some regularities that can be used to evaluate future values for these variables. However, forecasting becomes a challenge when a crisis occurs that could affect the behavior of ATM users. In this context, it is important to identify how the development of the crisis and the various information concerning it may affect people’s attitudes to cash. This study aims to examine the impact of the COVID-19 pandemic on the behavior of ATM customers. On the basis of daily data from 81 ATMs, we analyze the changes in the value and number of withdrawals just before and during the COVID-19 pandemic in Poland. An event study analysis allows us to determine precisely the moments in which changes in user behavior took place. This means that it is also possible to examine the reaction of ATM users to the announcement and implementation of the pandemic restrictions, and to determine the factors that had an impact on the change in people’s attitude to cash. Such a study is also important from a sociological point of view, as it enables one to understand people’s reactions to the emerging crisis. Hence, its results may be useful not only for managers of ATM networks, but also for various authorities and policy makers. Springer Berlin Heidelberg 2022-11-10 2023 /pmc/articles/PMC9648898/ /pubmed/36406152 http://dx.doi.org/10.1007/s10100-022-00816-2 Text en © The Author(s) 2022 https://creativecommons.org/licenses/by/4.0/Open AccessThis article is licensed under a Creative Commons Attribution 4.0 International License, which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons licence, and indicate if changes were made. The images or other third party material in this article are included in the article’s Creative Commons licence, unless indicated otherwise in a credit line to the material. If material is not included in the article’s Creative Commons licence and your intended use is not permitted by statutory regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder. To view a copy of this licence, visit http://creativecommons.org/licenses/by/4.0/ (https://creativecommons.org/licenses/by/4.0/) .
spellingShingle Article
Suder, Marcin
Wójtowicz, Tomasz
Kusa, Rafał
Gurgul, Henryk
Challenges for ATM management in times of market variability caused by the COVID-19 pandemic crisi
title Challenges for ATM management in times of market variability caused by the COVID-19 pandemic crisi
title_full Challenges for ATM management in times of market variability caused by the COVID-19 pandemic crisi
title_fullStr Challenges for ATM management in times of market variability caused by the COVID-19 pandemic crisi
title_full_unstemmed Challenges for ATM management in times of market variability caused by the COVID-19 pandemic crisi
title_short Challenges for ATM management in times of market variability caused by the COVID-19 pandemic crisi
title_sort challenges for atm management in times of market variability caused by the covid-19 pandemic crisi
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9648898/
https://www.ncbi.nlm.nih.gov/pubmed/36406152
http://dx.doi.org/10.1007/s10100-022-00816-2
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