Cargando…
Patient satisfaction and cost savings analysis of the telemedicine program within a neuro-oncology department
PURPOSE: Unique challenges exist in the utilization of telemedicine for neurological and surgical specialties. We examined the differences in patient satisfaction for telemedicine versus in-person visits within a Neuro-Oncology Program to assess whether there was a difference between surgical and me...
Autores principales: | , , , , , , , , , , , , , , , , , |
---|---|
Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
Springer US
2022
|
Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9651094/ https://www.ncbi.nlm.nih.gov/pubmed/36367630 http://dx.doi.org/10.1007/s11060-022-04173-7 |
_version_ | 1784828169762635776 |
---|---|
author | Liu, James K. C. Kang, Richard Bilenkin, Arkady Prorok, Rachel Whiting, Junmin Patel, Krupal B. Beer-Furlan, Andre Naso, Cristina Rogers, Andrea Castro, Xavier Baez Peguero, Edwin Mokhtari, Sepideh Tran, Nam Etame, Arnold Pina, Yolanda Spiess, Philippe E. Forsyth, Peter Vogelbaum, Michael A. |
author_facet | Liu, James K. C. Kang, Richard Bilenkin, Arkady Prorok, Rachel Whiting, Junmin Patel, Krupal B. Beer-Furlan, Andre Naso, Cristina Rogers, Andrea Castro, Xavier Baez Peguero, Edwin Mokhtari, Sepideh Tran, Nam Etame, Arnold Pina, Yolanda Spiess, Philippe E. Forsyth, Peter Vogelbaum, Michael A. |
author_sort | Liu, James K. C. |
collection | PubMed |
description | PURPOSE: Unique challenges exist in the utilization of telemedicine for neurological and surgical specialties. We examined the differences in patient satisfaction for telemedicine versus in-person visits within a Neuro-Oncology Program to assess whether there was a difference between surgical and medical specialties. We also examined the potential cost savings benefits of utilizing telemedicine. METHODS: 1189 Press Ganey surveys in the Department of Neuro-Oncology (982 in-person and 207 telemedicine) by surgical and medical neuro-oncology patients between 04/01/2020 and 06/30/2021 were reviewed. Survey results were divided into 4 categories (Access, Provider, Technology (telemedicine only), and Overall Satisfaction). Results were analyzed for the impact of telemedicine versus in-person visits, and gender, age, insurance, and specialty. Cost savings were calculated based on potential travel distance and lost productivity. RESULTS: Survey results from telemedicine visits demonstrated that patients with private insurance returned higher scores in the Provider (p = 0.0089), Technology (p = 0.00187), and Overall (p = 0.00382) categories. Surgical patients returned higher scores for Access (p = 0.0015), Technology (p = 0.0002), and Overall (p = 0.0019). When comparing telemedicine to in-person scores, in-person scored higher in Provider (p = 0.0092) for all patients, while in-person scored higher in Access (p = 0.0252) amongst surgical patients. Cost analysis revealed that telemedicine allowed patients to save an average of 4.1 to 5.6 h per visit time and a potential cost savings of up to $223.3 ± 171.4. CONCLUSION: Telemedicine yields equivalent patient satisfaction when employed in surgical as compared to medical Neuro-Oncology patients with the potential to lessen the financial and time burden on neuro-oncology patients. SUPPLEMENTARY INFORMATION: The online version contains supplementary material available at 10.1007/s11060-022-04173-7 |
format | Online Article Text |
id | pubmed-9651094 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2022 |
publisher | Springer US |
record_format | MEDLINE/PubMed |
spelling | pubmed-96510942022-11-14 Patient satisfaction and cost savings analysis of the telemedicine program within a neuro-oncology department Liu, James K. C. Kang, Richard Bilenkin, Arkady Prorok, Rachel Whiting, Junmin Patel, Krupal B. Beer-Furlan, Andre Naso, Cristina Rogers, Andrea Castro, Xavier Baez Peguero, Edwin Mokhtari, Sepideh Tran, Nam Etame, Arnold Pina, Yolanda Spiess, Philippe E. Forsyth, Peter Vogelbaum, Michael A. J Neurooncol Research PURPOSE: Unique challenges exist in the utilization of telemedicine for neurological and surgical specialties. We examined the differences in patient satisfaction for telemedicine versus in-person visits within a Neuro-Oncology Program to assess whether there was a difference between surgical and medical specialties. We also examined the potential cost savings benefits of utilizing telemedicine. METHODS: 1189 Press Ganey surveys in the Department of Neuro-Oncology (982 in-person and 207 telemedicine) by surgical and medical neuro-oncology patients between 04/01/2020 and 06/30/2021 were reviewed. Survey results were divided into 4 categories (Access, Provider, Technology (telemedicine only), and Overall Satisfaction). Results were analyzed for the impact of telemedicine versus in-person visits, and gender, age, insurance, and specialty. Cost savings were calculated based on potential travel distance and lost productivity. RESULTS: Survey results from telemedicine visits demonstrated that patients with private insurance returned higher scores in the Provider (p = 0.0089), Technology (p = 0.00187), and Overall (p = 0.00382) categories. Surgical patients returned higher scores for Access (p = 0.0015), Technology (p = 0.0002), and Overall (p = 0.0019). When comparing telemedicine to in-person scores, in-person scored higher in Provider (p = 0.0092) for all patients, while in-person scored higher in Access (p = 0.0252) amongst surgical patients. Cost analysis revealed that telemedicine allowed patients to save an average of 4.1 to 5.6 h per visit time and a potential cost savings of up to $223.3 ± 171.4. CONCLUSION: Telemedicine yields equivalent patient satisfaction when employed in surgical as compared to medical Neuro-Oncology patients with the potential to lessen the financial and time burden on neuro-oncology patients. SUPPLEMENTARY INFORMATION: The online version contains supplementary material available at 10.1007/s11060-022-04173-7 Springer US 2022-11-11 2022 /pmc/articles/PMC9651094/ /pubmed/36367630 http://dx.doi.org/10.1007/s11060-022-04173-7 Text en © The Author(s), under exclusive licence to Springer Science+Business Media, LLC, part of Springer Nature 2022, Springer Nature or its licensor (e.g. a society or other partner) holds exclusive rights to this article under a publishing agreement with the author(s) or other rightsholder(s); author self-archiving of the accepted manuscript version of this article is solely governed by the terms of such publishing agreement and applicable law. This article is made available via the PMC Open Access Subset for unrestricted research re-use and secondary analysis in any form or by any means with acknowledgement of the original source. These permissions are granted for the duration of the World Health Organization (WHO) declaration of COVID-19 as a global pandemic. |
spellingShingle | Research Liu, James K. C. Kang, Richard Bilenkin, Arkady Prorok, Rachel Whiting, Junmin Patel, Krupal B. Beer-Furlan, Andre Naso, Cristina Rogers, Andrea Castro, Xavier Baez Peguero, Edwin Mokhtari, Sepideh Tran, Nam Etame, Arnold Pina, Yolanda Spiess, Philippe E. Forsyth, Peter Vogelbaum, Michael A. Patient satisfaction and cost savings analysis of the telemedicine program within a neuro-oncology department |
title | Patient satisfaction and cost savings analysis of the telemedicine program within a neuro-oncology department |
title_full | Patient satisfaction and cost savings analysis of the telemedicine program within a neuro-oncology department |
title_fullStr | Patient satisfaction and cost savings analysis of the telemedicine program within a neuro-oncology department |
title_full_unstemmed | Patient satisfaction and cost savings analysis of the telemedicine program within a neuro-oncology department |
title_short | Patient satisfaction and cost savings analysis of the telemedicine program within a neuro-oncology department |
title_sort | patient satisfaction and cost savings analysis of the telemedicine program within a neuro-oncology department |
topic | Research |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9651094/ https://www.ncbi.nlm.nih.gov/pubmed/36367630 http://dx.doi.org/10.1007/s11060-022-04173-7 |
work_keys_str_mv | AT liujameskc patientsatisfactionandcostsavingsanalysisofthetelemedicineprogramwithinaneurooncologydepartment AT kangrichard patientsatisfactionandcostsavingsanalysisofthetelemedicineprogramwithinaneurooncologydepartment AT bilenkinarkady patientsatisfactionandcostsavingsanalysisofthetelemedicineprogramwithinaneurooncologydepartment AT prorokrachel patientsatisfactionandcostsavingsanalysisofthetelemedicineprogramwithinaneurooncologydepartment AT whitingjunmin patientsatisfactionandcostsavingsanalysisofthetelemedicineprogramwithinaneurooncologydepartment AT patelkrupalb patientsatisfactionandcostsavingsanalysisofthetelemedicineprogramwithinaneurooncologydepartment AT beerfurlanandre patientsatisfactionandcostsavingsanalysisofthetelemedicineprogramwithinaneurooncologydepartment AT nasocristina patientsatisfactionandcostsavingsanalysisofthetelemedicineprogramwithinaneurooncologydepartment AT rogersandrea patientsatisfactionandcostsavingsanalysisofthetelemedicineprogramwithinaneurooncologydepartment AT castroxavierbaez patientsatisfactionandcostsavingsanalysisofthetelemedicineprogramwithinaneurooncologydepartment AT pegueroedwin patientsatisfactionandcostsavingsanalysisofthetelemedicineprogramwithinaneurooncologydepartment AT mokhtarisepideh patientsatisfactionandcostsavingsanalysisofthetelemedicineprogramwithinaneurooncologydepartment AT trannam patientsatisfactionandcostsavingsanalysisofthetelemedicineprogramwithinaneurooncologydepartment AT etamearnold patientsatisfactionandcostsavingsanalysisofthetelemedicineprogramwithinaneurooncologydepartment AT pinayolanda patientsatisfactionandcostsavingsanalysisofthetelemedicineprogramwithinaneurooncologydepartment AT spiessphilippee patientsatisfactionandcostsavingsanalysisofthetelemedicineprogramwithinaneurooncologydepartment AT forsythpeter patientsatisfactionandcostsavingsanalysisofthetelemedicineprogramwithinaneurooncologydepartment AT vogelbaummichaela patientsatisfactionandcostsavingsanalysisofthetelemedicineprogramwithinaneurooncologydepartment |