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Using Architectural Mapping to Understand Behavior and Space Utilization in a Surgical Waiting Room of a Safety Net Hospital

Objective: To use architectural mapping to understand how patients and families utilize the waiting space at an outpatient surgery clinic in a safety-net hospital. Background: The waiting period is an important component of patient experience and satisfaction. Studies have found that patients value...

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Autores principales: Liao, Elizabeth N., Chehab, Lara Z., Ossmann, Michelle, Alpers, Benjamin, Patel, Devika, Sammann, Amanda
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9656663/
https://www.ncbi.nlm.nih.gov/pubmed/36360748
http://dx.doi.org/10.3390/ijerph192113870
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author Liao, Elizabeth N.
Chehab, Lara Z.
Ossmann, Michelle
Alpers, Benjamin
Patel, Devika
Sammann, Amanda
author_facet Liao, Elizabeth N.
Chehab, Lara Z.
Ossmann, Michelle
Alpers, Benjamin
Patel, Devika
Sammann, Amanda
author_sort Liao, Elizabeth N.
collection PubMed
description Objective: To use architectural mapping to understand how patients and families utilize the waiting space at an outpatient surgery clinic in a safety-net hospital. Background: The waiting period is an important component of patient experience and satisfaction. Studies have found that patients value privacy, information transparency and comfort. However, approaches common in the architecture field have rarely been used to investigate interactions between patients and the built environment in a safety-net healthcare setting. Methods: This was a prospective observational study in a general surgery outpatient clinic at a safety-net hospital and level 1 trauma center. We used a web-based application generated from the design and architecture industry, to quantitatively track waiting space utilization over 2 months. Results: A total of 728 observations were recorded across 5 variables: time, location, chair selection, person/object, and activity. There were 536 (74%) observations involving people and 179 (25%) involving personal items. People most frequently occupied chairs facing the door (43%, n = 211), and least frequently occupied seats in the hallway (5%, n = 23), regardless of the time of their appointment (p-value = 0.92). Most common activities included interacting with personal phone, gazing into space, and talking face to face. Thirteen percent of people brought mobility devices, and 64% of objects were placed on an adjacent chair, indicating the desire for increased personal space. Conclusion: Architectural behavioral mapping is an effective information gathering tool to help design waiting space improvement in the safety-net healthcare setting.
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spelling pubmed-96566632022-11-15 Using Architectural Mapping to Understand Behavior and Space Utilization in a Surgical Waiting Room of a Safety Net Hospital Liao, Elizabeth N. Chehab, Lara Z. Ossmann, Michelle Alpers, Benjamin Patel, Devika Sammann, Amanda Int J Environ Res Public Health Article Objective: To use architectural mapping to understand how patients and families utilize the waiting space at an outpatient surgery clinic in a safety-net hospital. Background: The waiting period is an important component of patient experience and satisfaction. Studies have found that patients value privacy, information transparency and comfort. However, approaches common in the architecture field have rarely been used to investigate interactions between patients and the built environment in a safety-net healthcare setting. Methods: This was a prospective observational study in a general surgery outpatient clinic at a safety-net hospital and level 1 trauma center. We used a web-based application generated from the design and architecture industry, to quantitatively track waiting space utilization over 2 months. Results: A total of 728 observations were recorded across 5 variables: time, location, chair selection, person/object, and activity. There were 536 (74%) observations involving people and 179 (25%) involving personal items. People most frequently occupied chairs facing the door (43%, n = 211), and least frequently occupied seats in the hallway (5%, n = 23), regardless of the time of their appointment (p-value = 0.92). Most common activities included interacting with personal phone, gazing into space, and talking face to face. Thirteen percent of people brought mobility devices, and 64% of objects were placed on an adjacent chair, indicating the desire for increased personal space. Conclusion: Architectural behavioral mapping is an effective information gathering tool to help design waiting space improvement in the safety-net healthcare setting. MDPI 2022-10-25 /pmc/articles/PMC9656663/ /pubmed/36360748 http://dx.doi.org/10.3390/ijerph192113870 Text en © 2022 by the authors. https://creativecommons.org/licenses/by/4.0/Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/).
spellingShingle Article
Liao, Elizabeth N.
Chehab, Lara Z.
Ossmann, Michelle
Alpers, Benjamin
Patel, Devika
Sammann, Amanda
Using Architectural Mapping to Understand Behavior and Space Utilization in a Surgical Waiting Room of a Safety Net Hospital
title Using Architectural Mapping to Understand Behavior and Space Utilization in a Surgical Waiting Room of a Safety Net Hospital
title_full Using Architectural Mapping to Understand Behavior and Space Utilization in a Surgical Waiting Room of a Safety Net Hospital
title_fullStr Using Architectural Mapping to Understand Behavior and Space Utilization in a Surgical Waiting Room of a Safety Net Hospital
title_full_unstemmed Using Architectural Mapping to Understand Behavior and Space Utilization in a Surgical Waiting Room of a Safety Net Hospital
title_short Using Architectural Mapping to Understand Behavior and Space Utilization in a Surgical Waiting Room of a Safety Net Hospital
title_sort using architectural mapping to understand behavior and space utilization in a surgical waiting room of a safety net hospital
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9656663/
https://www.ncbi.nlm.nih.gov/pubmed/36360748
http://dx.doi.org/10.3390/ijerph192113870
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